Brand New MagSafe 2 Charger doesn’t work out of the box

I recently purchased a new MagSafe 2 MacBook charger for my A1502 MacBook Pro Retina 13" - Early 2015


When I first plugged it in it was green Then it stopped working with the macbook


note: This MacBook is used and worn so it is possible it’s a battery issue or something with the MacBook’s port


I don’t have the proper screwdriver at the moment so I can’t look at the hardware

Posted on Jul 7, 2024 4:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2024 7:22 AM

the green and amber LEDs are only turned on in response to commands from the computer. if the computer is completely confused, connect the power adapter and leave it alone overnight, in hopes that it will trickle-charge enough overnight to be more responsive by morning. in the morning, try an SMC reset in hopes that it will perk up and the SMC will start a regular charge cycle after that.

Similar questions

7 replies
Question marked as Top-ranking reply

Jul 7, 2024 7:22 AM in response to n1ghth3ll

the green and amber LEDs are only turned on in response to commands from the computer. if the computer is completely confused, connect the power adapter and leave it alone overnight, in hopes that it will trickle-charge enough overnight to be more responsive by morning. in the morning, try an SMC reset in hopes that it will perk up and the SMC will start a regular charge cycle after that.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Brand New MagSafe 2 Charger doesn’t work out of the box

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.