CAC Reader Wont Let Me Sign Into DoD Secured Websites

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Guke2020 Author

Level 1

4 points

CAC Reader Wont Let Me Sign Into DoD Secured Websites

I have been trying to set up my cac reader on my mac book so I can access my email and other military sites but I have not been able to get it to work. I went through all the steps on militarycac.com and did all the recommended troubleshooting. To be a bit more specific every time I try to login I get through the login enter my pin and then i get an error message saying that the site cannot be reached. Any help would be appreciated.

MacBook Air 13″, macOS 13.3

Posted on Jul 7, 2024 6:18 PM

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Answer 1

HWTech

Level 9

68,636 points

Jul 8, 2024 8:43 PM in response to Guke2020

What web browser are you using?

Are you using any browser extensions? Turn them off as they may not be allowed for that site.

Try using a third party browser such as Firefox or Vivaldi to see if that makes any difference (the latter is a Chromium based browser).

I vaguely recall a couple of other possibilities, but I'm not certain of the terms or where those settings may be located. One I believe is Safari hiding your IP address as mentioned in this Apple article:

Change Privacy settings in Safari on Mac - Apple Support

Are you using a VPN?

Are you using any anti-virus apps, cleaning/optimizer apps, or third party security software? They may be interfering as well.

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CAC Reader Wont Let Me Sign Into DoD Secured Websites

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