Verification fails when trying to sign-in to the Apple App on our Roku TV

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reddbrad Author

Level 1

4 points

Verification fails when trying to sign-in to the Apple App on our Roku TV

I'm trying to sign in to the Apple app on our Roku TV. I keep getting a message on the TV saying:

Verification Failed

There were errors signing you in.

Wait a moment, then try again.

I tried again. And again and again. Honestly, it's quite frustrating.

I tried scanning the QR code with my phone and then signing in on my phone. My sign-in on my phone was successful and it said my TV would refresh. The TV looked like it was signing in and then it gave that error message.

I tried signing in directly to the app on the TV, being very careful to enter everything correctly. Same error message.

I have triple-checked to make sure my Apple ID and password are correct. I have rebooted the TV.

What could be wrong?

[Re-Titled by Moderator]

Windows, Windows 10

Posted on Jul 8, 2024 7:32 PM

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Answer 1

Urquhart1244

Level 10

148,622 points

Jul 8, 2024 10:37 PM in response to reddbrad

… on our Roku TV.

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

Remove the Apple TV app,
Shut off and unplug the TV (or streaming device),
Wait 30 seconds,
Plug the TV (or streaming device) back in,
Reload the Apple TV app.

Else try the Network Connection Reset, as mentioned by user Jarieta.

Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset

If the issue persists after that, then please contact the Apple Support staff for further assistance.

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Verification fails when trying to sign-in to the Apple App on our Roku TV

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