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I have a MacBook Pro running Sonoma 14.5. After filling out all the information in Settings for Wallet & Apple Pay, I am still unable to use Apple Pay at websites in Safari. When I try, a window pops up, and the Touch ID circle briefly appears then disappears. The only active button on that window is Cancel. I also have an iPhone and Apple Pay works fine there. What am I doing wrong?
MacBook Air 13″, macOS 14.5
The problem isn't the ability to add cards to Apple wallet but the ability to use it in Safari.
As others have said that whenever they go to use Apple Pay in Safari it'll show the Apple Pay menu but at the bottom where the touch ID circle is at the bottom it'll say 'processing' then stop without any other prompts or my having pressed on touch ID. After 30 seconds it'll error out saying that it couldn't process the transaction. This is for Apple card and my personal CCs.
The problem isn't the ability to add cards to Apple wallet but the ability to use it in Safari.
As others have said that whenever they go to use Apple Pay in Safari it'll show the Apple Pay menu but at the bottom where the touch ID circle is at the bottom it'll say 'processing' then stop without any other prompts or my having pressed on touch ID. After 30 seconds it'll error out saying that it couldn't process the transaction. This is for Apple card and my personal CCs.
I'm having the exact same issue that the original poster describes. It's especially frustrating because there is no actionable error message or even an error code that I can look up. The thumbprint just disappears, but only when trying to use Apple Pay on Safari. Touch ID works fine for logging into the Mac or registering accounts in Safari, which I did just now for this discussion board.
This results in Apple Pay being completely unusable on my Mac.
Yes, Touch ID is enabled and I use it frequently. When I click on the Apple Pay icon in order to execute a transaction with a vendor within Safari, a window pops up and the Touch ID icon appears then immediately disappears without waiting for my "touch". The only option I have at that point is to cancel. Of course I can directly put in my credit card information, but then lose the benefits of Apple Pay.
I have tried removing the credit card from the wallet on my Mac, and adding it back again. All that works fine. I just cannot use Apple Pay at any vendor site. No matter what site I try (most recently USPS) I get the popup window, the Apple Pay circle appears and then disappears. I have to cancel out. Do these problems get forwarded to Apple? Is there some other support mechanism to use other than taking the computer in to an Apple Store?
Hi
In my case (recent macOS Sequoia on a mac mini m2 pro), the process showed the thumbprint icon correctly again, after changing the display setting to 'more space' (in "system settings" -> "display").
odd: If i chose the setting one notch to the left again, the thumbprint icon wont show up anymore in the apple pay process.
I am having these exact symptoms and it's a fresh install of Marcos Sonoma.
I'm on a 2024 MacBook Air 15 and it's honestly stumping me. Csrutil shows as enabled and full security in Mac security in recovery utilities.
Yep same here! Touch ID authenticates fine on sites and loggin in but not Apple Pay. We shouldn't have to be dev testing our devices when the feature is supossed to "just work".
Touch ID is enabled on my Mac, and I use it all the time. I just used it to access this community. When I click on an Apple Pay button to pay an on-line vendor, a window pops up and the Touch ID icon very briefly appears and disappears. I can only cancel at that point.
You’re welcome.
I was just trying to get a good understanding of the issues. Safe Mode/Boot is always a good place to start when troubleshooting a Mac. It is odd that Xcode is the issue, but it probably has extensions that load ahead of some Apple Pay extensions. Hopefully, this is resolved for you and you have a great weekend.
Put items in your shopping cart on Mac and go to your iPhone, open cart and checkout. Minor inconvenience, in my opinion. But obviously you may feel different. My wife does that all the time. She uses an old MacBook Pro that doesn’t support biometrics.
Jeff Donald wrote:
I can’t figure out what I’m supposed to be looking at. Sorry. So odd flickering is happening.
I assume it's the fact the Apple Pay process does not complete and just stops with the blank screen.
I want to report that I am waiting to hear back from the Apple engineer next Wednesday.
This behavior me wonder if it's a bug. It'll work for about 10 minutes then this behavior will occur.
I have since tried going into safe mode on my MacBook and the behavior persists.
I have observed it also on my wife's MacBook pro (she's the only user) also running macos 15.1.
No, issues in the Apple Support Community generally do not get escalated and Apple Support does not actively monitor the posts and comments.
If you want to escalate the issue, a support ticket needs to be created by either making an appointment at the Genius Bar in an Apple Retail Store or calling Apple Support. However, you need to be proactive if you want the issue raised. A support ticket will have a number. Continually follow up with the number and insist the issue get raised to a higher level. Eventually, if not resolved, it’ll be raised to Enginnering and even higher levels involving third parties etc. Not really the course that needs to be pursued, but a trail of support calls is always beneficial when the issue is persistent and is helpful if a warranty issue arises.
Genius Bar Reservation and Apple
When I need phone support, I call 1-800-MY-APPLE
Do you know how to do a Safe Boot? If not. Please review the information in the Apple support article i linked to below. What country are you in?
Start up your Mac with Apple silicon in safe mode
> Shut Down.Hey everyone,
I think i've figured out the fix. Follow these steps:
I am on MacOS 15.0 (24A335)
Apple Pay not working on my Mac
