Apple Pay not working on my Mac

We’re all users here. No need to >dramatize< the issue. For the vast majority of users, it works fine. 😀

Did you try using Safe Boot? It works for many users. Another work around is to shop online using your Mac and place you items in the site’s shopping cart. The switch to your iPhone or iPad and just do the checkout with the mobile device. I agree, it’s not perfect, but it can resolve the issue, at least temporarily until an update makes it >just work<.

Exactly the same problem for me - 2020 iMac 3.6 GHz 10-Core Intel Core i9 - iPhone 16P Pro & Apple Watch - All running the latest & greatest operating systems - sometimes it works, more often it doesn't...been like this for years..

I can normally reproduce the problem using the Apple Pay Demo Web Site -- https://applepaydemo.apple.com/

Today it wasn't working, so I booted into safe mode -- tried the demo site and low & behold it worked...

Booted back into unsafe mode & it still works -- for how long no one knows...I'll test it every day for a little while & let you all know if it stops working...

G

Have you tried other browsers? Is your screen or app/browser applying a zoom function? Is the display at a standard resolution that both the Mac and the monitor support? Is the screen directly attached to the Mac?

If you used the Apple keyboard with Touch ID, you can use Apple Pay and authenticate your purchases with your keyboard and Touch ID. You will have to use your iPhone or Apple Watch to authenticate if you use your old keyboard and switch on allow payment on Mac setting on your iPhone.

Have you actually added a credit or debit card to the Apple Pay settings?

Does it appear as added there?

click here ➜ Use Wallet & Apple Pay on Mac - Apple Support

Do the reverse, I’ve had both versions work.

When you log into the new Admin account, delete the other Apple Pay and then logout. Log into the old account and start to add a card, it should ask of you want to delete the other Apple Pay and say yes. You should then be able to add new payment methods to your Wallet.

It works in Safe Boot! And I noticed that while Safari is waiting for TouchID, if it loses focus, the fingerprint sign disappears. So I'm thinking some kind of window manager I'm using might be the problem. I'll try to filter out all apps and come back with the result.

PS: I'm having problems paying, not adding the card. Yes, I'm using a VPN, but even after a fresh restart and no VPN i'm facing this issue. As I mentioned above, I believe to be some utility I'm using.

Thank you, Jeff.

LE: Weird enough, it works after a normal boot too.

You’re welcome.

I was just trying to get a good understanding of the issues. Safe Mode/Boot is always a good place to start when troubleshooting a Mac. It is odd that Xcode is the issue, but it probably has extensions that load ahead of some Apple Pay extensions. Hopefully, this is resolved for you and you have a great weekend.

Did you try momentarily switch it off and then back on?

This is usually related to a setting regarding Fingerprint ID and/or Two Factor Authentication. Have you tried resetting both on your Mac? Do you have other users on the Mac?

Have you reported this to Apple?

No, issues in the Apple Support Community generally do not get escalated and Apple Support does not actively monitor the posts and comments.

If you want to escalate the issue, a support ticket needs to be created by either making an appointment at the Genius Bar in an Apple Retail Store or calling Apple Support. However, you need to be proactive if you want the issue raised. A support ticket will have a number. Continually follow up with the number and insist the issue get raised to a higher level. Eventually, if not resolved, it’ll be raised to Enginnering and even higher levels involving third parties etc. Not really the course that needs to be pursued, but a trail of support calls is always beneficial when the issue is persistent and is helpful if a warranty issue arises.

Genius Bar Reservation and Apple

Support Options - Apple

When I need phone support, I call 1-800-MY-APPLE

Official Apple Support

I've been having the exact same issue. On my iPhone and iPad, Apple Pay works without a hitch via Safari, Apps, or in the case of the phone, a double click on the side button. The same for my Watch, no issues.

However, on my iMac (Intel, so no Touch ID) and my MacBook Pro (M3 Max with Touch ID), it absolutely refuses to work. I'm a former Apple Expert and I've checked every setting possible. This only started in the past month or so, my guess with a MacOS update that has a bug. I'm running Sonoma 14.6.1 (23G93) on both machines.

On the MacBook, TouchID works fine for passwords, other autofill, but not Apple Pay. On the iMac, I should get a confirmation alert on my Watch, and that never appears.

There are no other accounts or no other users.

This almost certainly has to be bug within MacOS to be causing such an error.

now after playing around with this, it seems, the position of the ApplePay Overlay on the display is relevant, which is anchored to the safari window it was opened in. And if i move around this safari window on the display, the fingerprint icon disappears and reappears again =/ very odd...

since i dont use ApplePay on my mac not that often, i used the apple test facility https://applepaydemo.apple.com . This test site behaves exactly identical to the latest shops i tried to pay with Apple Pay (beside the fact, no money is transferred there ;) )