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I have a MacBook Pro running Sonoma 14.5. After filling out all the information in Settings for Wallet & Apple Pay, I am still unable to use Apple Pay at websites in Safari. When I try, a window pops up, and the Touch ID circle briefly appears then disappears. The only active button on that window is Cancel. I also have an iPhone and Apple Pay works fine there. What am I doing wrong?
MacBook Air 13″, macOS 14.5
The problem isn't the ability to add cards to Apple wallet but the ability to use it in Safari.
As others have said that whenever they go to use Apple Pay in Safari it'll show the Apple Pay menu but at the bottom where the touch ID circle is at the bottom it'll say 'processing' then stop without any other prompts or my having pressed on touch ID. After 30 seconds it'll error out saying that it couldn't process the transaction. This is for Apple card and my personal CCs.
After 7+ calls (some disconnected and Advisor did not call back) and passed between Mac and Apple Pay teams I FNALLY got it escalated to engineering. Will report what they say.
This is exactly what I'm facing. Can't upload the video, so here are a few frames to describe the problem.
OK, let’s check the Apple Pay setting. Please view the image below.
Please make sure the Use Apple ID for Apple Pay feature is enabled. If it is, momentarily disable the switch and then enable the feature again. You may need to be restart your Mac for the feature to take effect.
That is what I meant when I said "it means something is wrong when not in Safe Mode". I have a second call with Apple tomorrow after the first didn't get very far. I have disabled all login applications and turned off all a 'allow in the background'.
Really hoping to not have to reinstall MacOS and Time Machine my settings.docs but I may have to.
Please settings at this path,
iPhone > Settings app > Wallet & Apple Pay > scroll down > Payments on Mac > Allow Payments on Mac > What position is the switch in? Is the switch enabled? Can you switch it off and on?
Usually this is related to having a second Apple Pay active. Please try the following.
Create a new user admin account.
Login to new account and try to add a card to the wallet.
Message will appear telling you a user already has an active Apple Pay and do you want to delete it.
Say No and log out of New Account.
Login to original account and try to add a card. If you get an error message please copy and share the exact message.
I've followed the steps but still no success. I can add a card, but when I try to use Apple Pay in Safari, a window pops up and the Touch ID icon appears briefly before disappearing. My only option then is to cancel. I can enter my credit card information manually but I want to restore the Apple Pay functionality.
Let’s try the following,
Create a new admin out, then log out of your current account.
Log into the new account and start to add a card. A message should appear about another Apple Pay user. Stop there and cancel trying to add a card.
Log out of new account and log into your old account and start to add a card. A message should appear about removing other users Apple Pay. Say yes delete other Apple Pay.
Restart computer and try to add a card to Apple Wallet.
Do the reverse, I’ve had both versions work.
When you log into the new Admin account, delete the other Apple Pay and then logout. Log into the old account and start to add a card, it should ask of you want to delete the other Apple Pay and say yes. You should then be able to add new payment methods to your Wallet.
Is this on all websites or just one?
What specific model Mac and what OS?
Are you using an Apple Keyboard with biometrics or a third party keyboard?
Are you trying to authenticate using biometrics or an Apple iPhone or Apple Watch?
Its on multiple sites, Apple, Belkin, Twitter, etc.
MacBook Air 15-inch, M3, 2024 MacOS 14.6 (23G80)
I am using the built in Touch ID thats on the Air. No keyboards plugged in.
I am trying to authenticate via the Mac as I do not have an iPad or iPhone.
Yep thats enabled as is the Allow sites to check for Apple Pay and Apple Card in Safari Privacy settings.
I tried disabling it then re-enabling it after a system reboot but no success. Touch ID works as I can use it for site logins and account changes.
I've been having the exact same issue. On my iPhone and iPad, Apple Pay works without a hitch via Safari, Apps, or in the case of the phone, a double click on the side button. The same for my Watch, no issues.
However, on my iMac (Intel, so no Touch ID) and my MacBook Pro (M3 Max with Touch ID), it absolutely refuses to work. I'm a former Apple Expert and I've checked every setting possible. This only started in the past month or so, my guess with a MacOS update that has a bug. I'm running Sonoma 14.6.1 (23G93) on both machines.
On the MacBook, TouchID works fine for passwords, other autofill, but not Apple Pay. On the iMac, I should get a confirmation alert on my Watch, and that never appears.
There are no other accounts or no other users.
This almost certainly has to be bug within MacOS to be causing such an error.
The difference is in the bottom part of the floating window, where the red circle animates away and "Processing" fades out. Instead of the blank space there should be the Touch ID sign, waiting for my fingerprint.
There's no error message.
See if you can add your card. Safe mode prevents third party apps from loading at startup. It could be another app interfering with the process.
Do you use a VPN? That’s a major issue with adding cards to Apple Pay.
Apple Pay not working on my Mac
