The magnetic clasp on wave strap has burnt my skin

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Level 1

4 points

The magnetic clasp on wave strap has burnt my skin

My Apple Watch 9 series is four weeks old. My skin started getting irritated by the new wave strap (where it joins/ magnetic clasp) almost immediately. Itchy/ burning/ blistered, in the pattern of the fabric.

I haven’t been able to wear the watch for half the time I’ve owned it!! . The skin is still marked (scarred??) from the burn…

I am sensitive to nickel, but have never had such a strong reaction before.

Have contacted Apple support who took lots of details, but I haven’t heard back from them for nearly two weeks now.

i can’t use my watch. What can i do??

Posted on Jul 11, 2024 5:30 AM

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Answer 1

Jul 11, 2024 6:18 AM in response to K_to

Please make an appointment with your primary care physician and get a diagnosis of your condition. Your Dr. may refer you to an allergist or dermatologist to confirm the diagnosis.

Please let the community know what the diagnosis is and I hope everything goes well.

You may have contact dermatitis caused by an allergic reaction or sensitivity to Nickel in the metal cases or bands. Nickel is used in the hardening process of stainless steel, aluminum and sapphire crystal.

>>In fact, it is estimated that more than 18 percent of people in North America are allergic to nickel, including 11 million children in the U.S.<<

https://www.aad.org/public/diseases/eczema/insider/nickel-allergy

https://www.mayoclinic.org/diseases-conditions/nickel-allergy/symptoms-causes/syc-20351529

https://youtube.com/shorts/NqN8ZkJKwGo?si=-q2YU_CXwqJUxz7B

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Answer 2

Jul 12, 2024 2:35 PM in response to K_to

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

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The magnetic clasp on wave strap has burnt my skin

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