Printer won’t stay connected to my Apple devices.

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Level 1

14 points

Printer won’t stay connected to my Apple devices.

We recently purchased a Canon TS 7720 printer. Finally got it connected to our 2 iPhones and 2 iPads and MacBook Pro. The MacBook is fine and I can print but not so with the other devices. One day it will print and the next day the devices won’t print. I have to go and reconnect each device again. We just returned an HP printer because of the same problem. I can’t believe we purchased 2 bad printers. My husband was on the phone with HP for 2 hours. They said to contact Apple. Now we have the same problem with the Canon. Any thoughts? Thank you!

iPhone 15 Pro, iOS 17

Posted on Jul 11, 2024 7:29 PM

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Answer 1

Top-ranking reply

Jan Hedlund

Level 7

24,367 points

Jul 12, 2024 5:15 AM in response to retirersc

Could it possibly be a problem with the router and its ability to recognise and hold devices connected via Wi-Fi? Any information about the router model?

The Canon TS7720 is listed in About AirPrint - Apple Support as a supported AirPrint printer.

Make sure that the printer, the MacBook Pro, and the iPhones and iPads are connected to the same network (Wi-Fi router).

Use AirPrint to print from your iPhone or iPad - Apple Support

You may want to try a full power cycle sequence (including the router): Power off the Wi-Fi router, the printer, the MacBook Pro, the iPhones and iPads, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac, the iPhones and iPads, and all other devices/computers.

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Answer 2

AlWeir

Level 5

5,115 points

Jul 11, 2024 7:56 PM in response to retirersc

Are you using Airprint when trying to print from your iPhone and iPads?

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Printer won’t stay connected to my Apple devices.

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