Green vertical line on iPhone 13 screen

Question

Level 1

27 points

Green vertical line on iPhone 13 screen

A vertical green line on iPhone 13 appeared out of nowhere. I asked Apple service centre, they checked it for physical or water damage. No such damage was found. Now they want me to get it replaced on paid basis and asking 25k+ 18% taxes. They also told me it might come after some software issue. Why should I pay for the manufacturing defect? Does OEM don’t take the responsibility for their hardware, then why are you selling it on such a hugh price?

iPhone 13, iOS 17

Posted on Jul 12, 2024 1:16 PM

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Answer 1

Jul 24, 2024 12:45 AM in response to _nitinpatel

Had discussion with customer center, finally concluded that if customers raise complaint related to this green line issue at below provided feedback link, then only further actions can be made for screen replacement with free of cost. So, all users need to submit green line issue for Iphone 13 immediately. Depends upon large number of complaint/feedback requests only considered at free of cost.

Feedback - iPhone - Apple

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Answer 2

_nitinpatel Author

Level 1

27 points

Jul 13, 2024 2:09 PM in response to sberman

They said it is problem with the display. So change it. Since you are out of warranty. Please pay handsomely. They have not find any physical damage or water damage. So, I am not getting why should I pay for this? Is there any easy solution?

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Answer 3

sberman

Level 10

272,910 points

Jul 12, 2024 2:01 PM in response to _nitinpatel

Per your statement, the Apple Service Center has informed you this is not a manufacturing defect.

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Green vertical line on iPhone 13 screen

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