You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

How to access Apple support chat?

Hi, I’m having an issue with some unexpected charges and I need to contact Apple support via chat or iMessages. Can anyone provide the link to direct chat because I’ve tried every option and I can’t find the chat option anywhere.

iPhone 13 Pro Max, iOS 17

Posted on Jul 13, 2024 4:02 AM

Reply
Question marked as Top-ranking reply
54 replies
Question marked as Top-ranking reply

Sep 2, 2024 12:38 AM in response to Janetmock

Janetmock wrote:
attachment/9b77dfb5-25e2-48e2-ab71-dc8536f70dc6
i am trying to make a purchase in an app but it is showing that. What can I do??

Like the notification says: “For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

That will lead to a form for describing your issue, from which best contact methods will be suggested.

Nov 11, 2024 1:38 AM in response to Blakerobo1

… refund … when and how long will it take?

See: Check the status of a refund for apps or content that you bought from Apple - Apple Support

It depends on the payment method that was used.

- Store credit: up to 48 hours (after approval)

- Mobile phone billing: up to 60 days (after approval)

- All other payment methods: up to 30 days (after approval)

How to access Apple support chat?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.