iPhone 13 cutting during calls

iPhone 13 cutting my other party can’t hear me well as my sound keep cutting during the calls. This issue since I got it new from apple stores in Aventura.

I can’t believe that Apple can’t support such major errors, and can’t answer a good solution and service, they became very bad.

iPhone 6 Plus, iOS 12

Posted on Jul 13, 2024 7:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2024 11:54 AM

Magsul wrote:

iPhone 13 cutting my other party can’t hear me well as my sound keep cutting during the calls. This issue since I got it new from apple stores in Aventura.
I can’t believe that Apple can’t support such major errors, and can’t answer a good solution and service, they became very bad.


Wifi calling?


Make calls using Wi-Fi on iPhone - Apple Support



Cellular calling?


Settings>General>Transfer or Reset iPhone>Reset>Reset Network Settings <—————————RESET

If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support



try making some change— for example turn off WIFI calling... or turn off Cellular calling and compare your result


You do not say much here: 5G, 4LTE...Roaming on or OFF|(?) Make some change in your settings and compare your results. View or change cellular data settings on iPhone




Verify your software is up to date.

The current stable release of iOS including bug fixes, security updates is iOS 17.5.1

Update your iPhone or iPad - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 13, 2024 11:54 AM in response to Magsul

Magsul wrote:

iPhone 13 cutting my other party can’t hear me well as my sound keep cutting during the calls. This issue since I got it new from apple stores in Aventura.
I can’t believe that Apple can’t support such major errors, and can’t answer a good solution and service, they became very bad.


Wifi calling?


Make calls using Wi-Fi on iPhone - Apple Support



Cellular calling?


Settings>General>Transfer or Reset iPhone>Reset>Reset Network Settings <—————————RESET

If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support



try making some change— for example turn off WIFI calling... or turn off Cellular calling and compare your result


You do not say much here: 5G, 4LTE...Roaming on or OFF|(?) Make some change in your settings and compare your results. View or change cellular data settings on iPhone




Verify your software is up to date.

The current stable release of iOS including bug fixes, security updates is iOS 17.5.1

Update your iPhone or iPad - Apple Support



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iPhone 13 cutting during calls

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