I unable to send a message on my patient portal (MyChart) from my iPad

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I unable to send a message on my patient portal (MyChart) from my iPad

I’m using a new iPad mini gen 6. I cannot send a message on my patient portal (MyChart). I can sign in and read test results, etc., but when I write a message, send won’t work. Support at MyChart says the problem is the device, end of discussion. I do NOT have this problem on my decidedly older MacBook Pro (2015).

[Re-Titled by Moderator]

iPad mini 6, iPadOS 17

Posted on Jul 13, 2024 1:20 PM

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Answer 1

Jul 13, 2024 1:40 PM in response to MollyMaryHH

Support at MyChart says the problem is the device, end of discussion

And what do you think Apple Support will say when you contact them?

I checked both my wife's and my My Chart and had no trouble sending a test message on either an iPhone or iPad, both running iOS 17.

It's hard to troubleshoot a problem that does not exist, but I'll check a few more times later today.

Also no trouble using my Mac laptop.

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I unable to send a message on my patient portal (MyChart) from my iPad

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