iPad will not respond to restore

ipad got wet. now get an image directing me to connect to a computer. Have a MacBook Air that I connected to but it seems to be in a loop "preparing the ipad to restore". Have tried to restart the ipad by holding top and volume buttons to no avail. Also tried touch and release each volume button and then hold top button to no avail also. Suggestions, please.

iPad Air (4th generation)

Posted on Jul 13, 2024 9:03 PM

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Question marked as Top-ranking reply

Posted on Jul 14, 2024 1:31 AM

Water and electronics do not make happy bedfellows. Your iPad is not designed to be water resistant. While it may survive being splashed with water if immediately dried, it will almost certainly suffer irreparable damage if submerged or if allowed to become wet.


You would be best advised to take your iPad along to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad. If repair isn’t possible, the iPad can be responsibly recycled - and you’ll be in the best possible place to explore possible replacement:

Genius Bar Reservation and Apple Support Options - Apple

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Question marked as Top-ranking reply

Jul 14, 2024 1:31 AM in response to BlueTarheel

Water and electronics do not make happy bedfellows. Your iPad is not designed to be water resistant. While it may survive being splashed with water if immediately dried, it will almost certainly suffer irreparable damage if submerged or if allowed to become wet.


You would be best advised to take your iPad along to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad. If repair isn’t possible, the iPad can be responsibly recycled - and you’ll be in the best possible place to explore possible replacement:

Genius Bar Reservation and Apple Support Options - Apple

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iPad will not respond to restore

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