App offered free trial and charged me immediately and Apple won’t refund me.

I recently got an ad for this Eato app and downloaded it. It offered me a seven day free trial trial and I never received that because as soon as I accepted the seven day free trial, it proceeded to charge me $31.79 the exact same day. No free trial was given at all. I disputed the charge With Apple and they will not refund me and I also disputed the no refund the decision and they still said no refund. I have proof not only for me but from the App Store in the comment section that other people have had this problem and have been charged hundreds of dollars from this app and Apple will not refund them. What can I do? I don’t want to have to dispute this with my bank. I’ve added some screenshots of the comment section of this app and other people are having the Same issue. I want my refund how do I get a refund after Apple denied my decision twice.

iPhone 15 Pro Max, iOS 17

Posted on Jul 14, 2024 3:53 AM

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3 replies

Jul 14, 2024 11:49 AM in response to Prp77

It's reported that this occurs when someone attempts to game the system and get a 2nd free trial period with the app.


If someone uses a free trial and cancels the trial before the paid trial begins, that ends all free trials for this app. If after some time passes the same person attempts to get a 2nd free trial, the system is aware of the 1st free trial and will charge for a paid subscription when the app is downloaded again.


M1 Mac mini, macOS 14.5;  Watch, series 7 GPS/cellular, watchOS 10.5; iPhone 12 Pro, iOS 17.5; TV 4th Gen, tvOS 17.5; HomePods, audioOS 17.5 and Airport Express w/ Airplay 2

Aug 10, 2024 10:15 PM in response to Prp77

I had a similar experience - I tried to cancel the free trial after 2days, only to find out that I have been charged a full subscription with no way to cancel and get money back.

This is very deceitful of Eato and Apple should at the very least pull it from the App Store unless Eato change their business practice and refund those they’ve taken money from.

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App offered free trial and charged me immediately and Apple won’t refund me.

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