What steps can be taken to reactivate AT&T Hotspot on my iPhone?

AT&T incorrectly suspended my Personal Hot Spot due to what they said was overage on Data Allowance. Now Hot Spot no longer works

I have tried all the steps recommended to re-start, but nothing helps. Running iOS 17.5. Could this be an AT&T problem?


[Edited by Moderator]

iPhone 14 Pro

Posted on Jul 15, 2024 12:11 PM

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Question marked as Top-ranking reply

Posted on Jul 15, 2024 12:13 PM

No one here on this user to user only forum, nor even at Apple can help you. Hotspot is a carrier provided feature. You'll have to work with your carrier to resolve whatever the issue is. If AT&T is your carrier, that means contact them for help.

9 replies

Jul 18, 2024 5:20 PM in response to highside101

Carrier settings updates come directly from the carrier, not Apple. I’m not saying a data compromise is your issue, but I’m sure a lot of engineers are temporarily working on other issues.


The carrier writes a lot of the firmware and software for the mobile settings, modem etc. Your best source of information will be your carrier’s support team.

Jul 18, 2024 5:10 PM in response to rayfrommarietta

Mine started doing the same thing right after I "updated carrier settings". No hotspot, after an hour on the phone with AT&T going over everything I tried for the last few days I get, "Oh it looks like it is a trending issue, IT people are working on it, was there anything else I can help with?" Apple tech support was very quick and tested the phone before I called AT&T. So yea, now it's a trending issue.

Aug 13, 2024 12:33 PM in response to highside101

I also have the same problem starting mid-July. Spent 1/2 hr in chat with a very helpful Apple rep who did ALL the checks on my system. It's fine.


Now on the phone waiting for AT&T to reply - their callback does not work (doesn't recognize the # 1) so I have to listen to them play music and tell me to use the web for estimated 45 minutes.


Shoutout to Apple Support for being responsive. AT&T is not earning similar brownie points.


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What steps can be taken to reactivate AT&T Hotspot on my iPhone?

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