Adobe Creative Cloud Menu item disappeared

Question

Adobe Creative Cloud Menu item disappeared

Adobe Creative Cloud menu item disappeared. I spent over 2 hours on the phone with Adobe support and about an hour with Apple Support. Apple helped determine that my Sonoma and Mac Mini M1 are correctly set up and something has just gone wonky. Adobe support referred me to Apple and closed the case with the diagnosis being a user problem. I am not sure why the menu item has just vanished. Creative Cloud does function and all my apps run fine. Just cannot see what is going on (like messages) which always showed up via the menu item. Let me know if anyone has seen something like this and how you fixed it.

Mac mini, macOS 14.5

Posted on Jul 16, 2024 5:48 PM

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Answer 1

MartinR

Level 7

24,167 points

Jul 18, 2024 11:38 AM in response to Community User

Check one more thing ... in Creative Cloud > Preferences > General, is "Launch Creative Cloud at login" enabled?

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Answer 2

MartinR

Level 7

24,167 points

Jul 17, 2024 5:18 PM in response to Community User

Have you tried running the Creative Cloud app from /Applications/Adobe Creative Cloud?

Or uninstalling & reinstalling the Creative Cloud app?

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Answer 3

Jul 18, 2024 7:51 AM in response to MartinR

Hello MartinR: Yes, I fully removed all Adobe Apps and CC and then rebooted and re-installed still no Menu Bar icon. It appears to be blocked from running for whatever reason. Adobe had me make a test user and the icon appears on that profile, but it simply vanished from my main profile. As I stated, Adobe has decided it is a user issue and in the purview of Apple Support, I called Apple Support and we checked on everything the person there could think of. She was wonderful and spent about 45 minutes looking at my system and finally could find no issue with my MacOS or Mini. I truly don't understand why it worked for the whole time I have had this machine and one day stopped working. I also do have to run the app from Applications to see what is going on, but the Adobe Apps (e.g. Photoshop) all run fine and the "helper" is functioning in the background. I can leave the CC app running on the dock, but I don't want to continue to do so.

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Answer 4

Jul 18, 2024 4:25 PM in response to MartinR

Thanks for the responses MartinR. Yes, it is enabled in the preferences in the CC Desktop app. The app does startup at login, but alas, the menu item is still not showing up. It just stopped working the other day. I have triple-checked all the preferences in System Preferences as well. It is like the menu item does not have proper permissions to run.

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