Why are contact names missing on my iPhone 12 mini?

Question

Level 1

4 points

Why are contact names missing on my iPhone 12 mini?

I'm using iPhone mini 12 and on ios 17.3

I checked my contacts and found that all but 3 of my favorite contacts got their names removed, but are still saved as favorites (numbers only).

I scrolled through my messages to see if other contacts were affected, and some were but weirdly they still had the initials of the person showing in the circle where the contact photo should be, but without any actual contact names. Really confusing to me.

When I look at my call log, there are Siri suggestions for the numbers whose names were removed, and these are the names I've previously saved them on. There's also some calls on third party apps (messenger) that I had a screenshot of, but suddenly wasn't showing in the call log.

I haven't done any recent updates or new apps. Tried unsyncing and resyncing iCloud contacts, checking if my accounts were properly logged in and rebooting iPhone.

Has anyone encountered this issue and please any advice will be appreciated

[Re-Titled by Moderator]

iPhone 12 mini, iOS 17

Posted on Jul 17, 2024 9:25 PM

Reply

Answer 1

leroydouglas

Level 10

203,542 points

Jul 17, 2024 9:45 PM in response to csang12

csang12 wrote:

I'm using iPhone mini 12 and on ios 17.3

I checked my contacts and found that all but 3 of my favorite contacts got their names removed, but are still saved as favorites (numbers only).

I scrolled through my messages to see if other contacts were affected, and some were but weirdly they still had the initials of the person showing in the circle where the contact photo should be, but without any actual contact names. Really confusing to me.

When I look at my call log, there are Siri suggestions for the numbers whose names were removed, and these are the names I've previously saved them on. There's also some calls on third party apps (messenger) that I had a screenshot of, but suddenly wasn't showing in the call log.

I haven't done any recent updates or new apps. Tried unsyncing and resyncing iCloud contacts, checking if my accounts were properly logged in and rebooting iPhone.