iphone 15 touchscreen doesn't respond

three side buttons work, and bluetooth is working, but the screen doesn't respond at all. i can get to the turn off screen but then can't turn it off. I can try to use siri, but it asksw for my passcode, which I can't put in

Posted on Jul 17, 2024 9:28 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2024 9:39 PM

tonyDunc58 wrote:

three side buttons work, and bluetooth is working, but the screen doesn't respond at all. i can get to the turn off screen but then can't turn it off. I can try to use siri, but it asksw for my passcode, which I can't put in


You can try


If your iPhone won't turn on or is black /frozen / stuck

If your iPhone won't turn on or is frozen - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support





1 reply
Question marked as Top-ranking reply

Jul 17, 2024 9:39 PM in response to tonyDunc58

tonyDunc58 wrote:

three side buttons work, and bluetooth is working, but the screen doesn't respond at all. i can get to the turn off screen but then can't turn it off. I can try to use siri, but it asksw for my passcode, which I can't put in


You can try


If your iPhone won't turn on or is black /frozen / stuck

If your iPhone won't turn on or is frozen - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support





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iphone 15 touchscreen doesn't respond

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