Mac Book Pro Auto Power on Malfunction?

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Level 1

4 points

Mac Book Pro Auto Power on Malfunction?

My brand new Mac Book Pro keeps auto turning on when I open it or try to wipe off the keyboard or anything like that. Basically if anything is touched on the laptop at all it powers on.

Is there a way to fix this malfunction? Normally I wouldn't care but my renters insurance says very specifically that I agree to not operate any electronics devices that turn on in any other manner than the usage of a power button. This is very unsafe! To my insurance this device is considered malfunctioning and they WILL NOT insure my home with it in there. Yes this is true I directly asked my insurance company.

I am hoping that this can just be easily shut off in settings or some command in the console, if not I have to pack my brand new laptop up tomorrow and return it. Which is disappointing because even tho the auto turn on is a non starter the rest of the product has been above my expectations.

PLEASE help me figure out how to shut this off!

MacBook Pro 14″, macOS 15.0

Posted on Jul 18, 2024 7:54 AM

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Answer 1

leroydouglas

Level 10

204,968 points

Jul 18, 2024 8:29 AM in response to Trixer00

Trixer00 wrote:

My brand new Mac Book Pro keeps auto turning on when I open it or try to wipe off the keyboard or anything like that. Basically if anything is touched on the laptop at all it powers on.

This is considered a feature. Lift the lid, press any button, plug in power etc. This is the new way.

this was introduced back in ~2016(?) with no change

You can submit your Apple Feedback here: Product Feedback - Apple

The way I clean the keyboard is lock the interaction. Control Command Q

in this way no input keyboard action is registering or action taken until you entire the correct password or TouchID

Mute the sound if it bugs you.

ref: Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support

ref: Ways to start up your Mac

Returns—

you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Returns & Refunds - Shopping Help - Apple

Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple

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Answer 2

Trixer00 Author

Level 1

4 points

Jul 18, 2024 8:46 AM in response to Trixer00

To be honest the hotkey for locking the keyboard is really helpful, but it does not change my insurance problem.

My adjuster is suppose to swing by Monday and look everything over, but as it stands they are telling me that this will be classified as a "malfunctioning device" for every insurance company in the USA. That an electronic device "Auto turning on" is not a feature "its a malfunction". Did apple not even consider this when creating a feature you can't turn off?

As far as refund policy goes my bank already told me they would get my money back if needed, because its fraud to intentionally sell someone a malfunctioning device (even if they define it as a feature).

So I am not at all concerned about if ill get my money back or not.

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Answer 3

Trixer00 Author

Level 1

4 points

Jul 18, 2024 8:47 AM in response to Trixer00

To clarify tho, I really don't want to refund. I like the product.

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Mac Book Pro Auto Power on Malfunction?

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