I am unable to turn on App Tracking due to age restriction even though I am 18 yrs old

I am 18 and have been for months. I am no longer on family tracking. My phone is not a part of an organization or company. I have no restrictions set. My birth date is correct. But I’m still not allowed to turn on app tracking? It tells me I’m not of minimum age but I am. I have called Apple and talk to many people from apple support but no one can help me. I’m very frustrated and unhappy with the lack of a resolution.


[Re-Titled by Moderator]

iPhone 14, iOS 17

Posted on Jul 18, 2024 11:24 AM

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10 replies

Jul 18, 2024 6:02 PM in response to khoward024

Click on this link to learn what it means if an app asks to track your activity --> https://support.apple.com/HT212025

"In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including: 

For users with child accounts or under age 18 by birth year, signed in with their Apple ID."*


Make sure you have the correct birthday set. If you recently turned 18, try logging out of your account and back in again as worked for multiple users in this topic --> App Tracking Age Requirements Issue - Apple Community


Click on the link to read how to 'Update the birth date associated with your Apple ID' - Update the birth date associated with your Apple ID - Apple Support


*I wonder about that "by birth year" bit. If it is going by year alone it may think you are still under 18.

If you wish to ask Apple about this:

Choose your country or region - Official Apple Support


If you need to speak with Apple about this, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Jul 20, 2024 10:11 AM in response to khoward024

khoward024 wrote:

There’s nothing else they can do for me so I don’t know what to do.


Pending some fix to your Apple ID, either forego the digital trinkets offered, or do a whole lot of work (and costs) to disable your privacy to gain those digital trinkets. Or find some other digital trinkets, of course. These digital trinkets being a questionable trade at best given the value the metadata acquired, of course.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am unable to turn on App Tracking due to age restriction even though I am 18 yrs old

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