Reinstalling the MacBook Pro and the Unity Technologies Remote Management Issue

I would like to sell my old MacBook Pro, so I reinstalled the operating system and restored it to factory settings to prepare it for the new owner. This process was successful, and I powered on the laptop. After turning it on, I successfully set up the language and Wi-Fi. However, a "Remote Management" window popped up, informing me that UNITY TECHNOLOGIES SF could automatically configure my computer. It also mentioned that the Unity administrator could disable functions, install or remove apps, etc.


Unity is a software application used for creating video games, which I installed on my computer five years ago but haven't used since. Now, it asks for a username and password, which I don't remember. Additionally, I don't understand why Unity remains on the laptop if everything was wiped and restored to factory settings. Because of this issue, I can't proceed with setting up the computer.


Thank you very much for your help!

MacBook Pro 15″

Posted on Jul 18, 2024 12:21 PM

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6 replies

Jul 18, 2024 12:31 PM in response to arpioner

You may have used a program called Unity in the past, but that does not appear to be what the message is referring to.


That message indicates that the machine is the property of a company called “Unity Technologies SF”. It is registered with Apple’s business manager/device enrollment program and is enrolled in the company’s mobile device management system.


Did you buy the machine used or get it from a former employer?


Jul 19, 2024 2:02 AM in response to arpioner

As my learned colleague has mentioned, once the Serial Number of this computer has been Enrolled in a Mobile Digital Management Service by the previous Owner or Company.


Not matter how many times the computer is total Wiped of Everything including the Operating System.


The Mobile Digital Management can and will see the Serial Number and eventually take control of this computer


Until such time as the MDM is contacted and they Agree to Remove the computer Serial Number from their Database


There is little you can do about this issue


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Reinstalling the MacBook Pro and the Unity Technologies Remote Management Issue

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