I have attached an image of the issue with my MacBook. On one side, the back of it is separating. I am experiencing issues on Apple Support and cannot get into contact with them because of the error showing “Unable to load support option. We’re sorry, this product is not supported for service.” My serial number is also not being recognised?
I am wondering if there is any way around this?
The battery has FAILED
Turn if OFF right way
Disconnect from Charger, right away
Keep the computer OFF and disconnected from the Charger
The Separation of the Bottom Plate from the Upper Chassis is caused by the Battery Swelling and pushing out the Bottom Plant
No Not turn the computer On Again
Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions
Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer
Other location call Centres
Contact Apple for support and service
To get the Serial Number check your Original Bill of Sale or the Invoice issued at time of purchase
If not available
Log into your Apple ID Account >> https://appleid.apple.com/
Look for Devices on Left Sidebar
Look for this computer and it should provide the Serial Number
The battery has FAILED
Turn if OFF right way
Disconnect from Charger, right away
Keep the computer OFF and disconnected from the Charger
The Separation of the Bottom Plate from the Upper Chassis is caused by the Battery Swelling and pushing out the Bottom Plant
No Not turn the computer On Again
Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions
Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer
Other location call Centres
Contact Apple for support and service
To get the Serial Number check your Original Bill of Sale or the Invoice issued at time of purchase
If not available
Log into your Apple ID Account >> https://appleid.apple.com/
Look for Devices on Left Sidebar
Look for this computer and it should provide the Serial Number
You are welcome
Serial Number is not recognized by Apple ?
The Numbers and letters can sometime be difficult to know if O is Oh, or 0 is Zero
Likewise for the upper case I ( eye ) or 1 as in number one
If to still have the Original Apple Box for this computer, the serial number is on the bottom
The Serial Number on the Bottom Plate which may require a Camera to Magnify it
Hi, thanks for your help!
The issue is that the serial number cannot be recognised by Apple for some reason. I’ll have to make an appointment.
Thank you!
MacOS 2017 13.6.7 - Unable to load support option
