Can't update Apple TV apps

Says apps can't be updated because it was refunded or purchased with a different Apple account. These are free apps.

Apple TV 4K, tvOS 17

Posted on Jul 20, 2024 12:34 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2024 12:51 AM

For apps that were installed through a different user account, note that these apps stay connected to that account, until you delete them. Updates require that Apple ID account for App Store access, both free or paid.

To solve this, you could use that other account, if still present on that device.

Else please delete and reinstall this app; then you’ll have the latest version and it will be linked to your own account, and can be updated automatically, together with other apps linked to your own account.


Delete an app - Customize the Apple TV Home Screen - Apple Support

Find apps in the Apple TV App Store - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 21, 2024 12:51 AM in response to Ty999

For apps that were installed through a different user account, note that these apps stay connected to that account, until you delete them. Updates require that Apple ID account for App Store access, both free or paid.

To solve this, you could use that other account, if still present on that device.

Else please delete and reinstall this app; then you’ll have the latest version and it will be linked to your own account, and can be updated automatically, together with other apps linked to your own account.


Delete an app - Customize the Apple TV Home Screen - Apple Support

Find apps in the Apple TV App Store - Apple Support

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Can't update Apple TV apps

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