iphone photos not syncing with icloud & using up over 1/2 my iPhone storage for the photos app alone!
My iPhone 14 is not syncing with my iCloud correctly and as a result the photos on my iPhone are using up over 64 gigs of my iPhone storage & now won’t sync properly at all. my phone is constantly saying that it’s storage is at capacity (with all my other apps and activities on my phone) & I’ve been in contact with Apple support, & it’s coming up for two weeks since I initially raise this issue with no resolution.
I have many friends who have significantly more photos and videos on their iPhones and like me have a 2 TB iCloud account that they back onto yet they do not use more than 10 gigs of data storage on their phone whilst I am currently using over six times this amount for half the photos!!
so far Apple aren’t able to give me a fix for this so I’m wondering if anyone else can help me as I’m scared to sign out of iCloud in case we lose photographs and videos but I’m two weeks down the line & we are no further forward with resolving this issue.
I believe it is a fault on my phone because my iPad has access to all 50,000 of the photos and videos via iCloud yet it is only using approximately eight gigs of data storage to hold the thumbnails on its storage. Meanwhile the iPhone is using 64 gigs to store the same number of images….
can anyone help me with this please as I use phone for work & social & im currently trying to delete all my personal images to free up space & solve the issue which seems unfair especially when I know others have similar sized phones, the same size of iCloud account and significantly more photos and videos on both yet they are not having this issue!!
I've always had a really good experience with apple and I just feel that there’s something not right on my Iphone which we need to get to the bottom of but nothing has been forthcoming from apple support so I’m seeking help here….
iPhone 14 Pro, iOS 17