Is there a way to remove Activation Lock on an iPhone X purchased from Facebook marketplace?

I recently bought an iphone x from a guy at facebook marketplace and after he removed his icloud account I went back home and factory reset the phone. During setup an activation lock came up and i can't find a way to contact him since he is not frequent in facebook. If there is any apple support guy please help as I submitted an activation lock reques and its taking a lot of time, or if there is a way the apple support can contact him please help


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Jul 21, 2024 2:15 PM

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Posted on Jul 21, 2024 2:31 PM

Hello~ No…we can’t help and neither will Apple as you are not the original owner. Obviously he did not prepare the iPhone properly to resale. Your only choice is to contact the person who sold the iPhone to you and if they can’t/ won’t remove the activation lock you can recycle that device responsibility. There is also the chance that you bought a stolen iPhone.


~Katana-San~

6 replies
Question marked as Top-ranking reply

Jul 21, 2024 2:31 PM in response to MarkUser123

Hello~ No…we can’t help and neither will Apple as you are not the original owner. Obviously he did not prepare the iPhone properly to resale. Your only choice is to contact the person who sold the iPhone to you and if they can’t/ won’t remove the activation lock you can recycle that device responsibility. There is also the chance that you bought a stolen iPhone.


~Katana-San~

Jul 21, 2024 2:28 PM in response to MarkUser123

Nope. Without the assistance from the original owner, you have a device that will never be able to be used. See this support article about purchasing used devices.

The All Too Common SAD Reality of Buying … - Apple Community


You will not be able to get the Activation Lock removed without providing the original purchase receipt from Apple or Authorized Apple seller. You actually don't even know if the device had been stolen and the person you bought it from was even the original owner. Any receipt from a third party will not be accepted to remove an Activation Lock.

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Is there a way to remove Activation Lock on an iPhone X purchased from Facebook marketplace?

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