Lines and Grey area on Screen

Billygoat2020 Said:

"Lines and Grey area on Screen: [...]After talking to her she did say that after closing the computer, she placed a book on top of the closed laptop to read the book.[...]"

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Thank you for the photo.

Your Screen is Failing:

I came across this on my 2017 Mac. The connector between the LogicBoard and the screen was loose, and I had to send it in for service 11 times. Being during COVID, I had to send this in. Today, the option to take this in for service is an option. So take this in for service, ASAP.

B. To Get this Mac Serviced...

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area.

A. Contact Apple:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.

Or...

B. Contact an AASP: 

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the Mac

Billygoat2020 Said:

"Lines and Grey area on Screen: [...]After talking to her she did say that after closing the computer, she placed a book on top of the closed laptop to read the book.[...]"

-------

Thank you for the photo.

See if your Display is Working Properly:

See any messages of it not working properly and such?

1. Click: Apple menu
2. Hold Down: option button
3. Click: System Information
4. Select: Graphics/Displays