Apple TV subscription not working on second TV

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Apple TV subscription not working on second TV

I have an Apple TV subscription through Barclays and I am signed in my account on 2 TVs in my household. However I am only able to watch Apple TV on one of the TVs but not the other.

Whenever I try to select a show to watch, it asks me to subscribe or start a 7 day free trial. I've checked the membership / subscription section in my profile on the TV and it definitely says I have an active subscription so it's very frustrating why it isn't working.

I have signed out and back in several times but it still doesn't solve the problem. I am not trying to watch on both TVs simultaneously just in case that causes a conflict, which it shouldn't anyway as apparently I can share the subscription with up to 5 family members.

Can anyone help on how to fix this please?

TIA

Steve

Posted on Jul 22, 2024 4:17 PM

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Answer 1

Top-ranking reply

Urquhart1244

Level 10

150,898 points

Jul 22, 2024 11:00 PM in response to Sarob71

I am signed in my account on 2 TVs in my household. However I am only able to watch Apple TV on one of the TVs but not the other.

What is the TV brand, model, smart OS of the TV where the Apple TV app doesn’t work as it should? It is not supposed to nag signed-in subscribers like that.

Have you tried checking for TV system software updates on that TV, and applying if available?
Have you tried a deep TV restart (not just standby-wake)?
Have you tried deleting and re-installing the Apple TV app there?

I am not trying to watch on both TVs simultaneously just in case that causes a conflict, which it shouldn't anyway as apparently I can share the subscription with up to 5 family members.

Indeed, 6 simultaneous streams on one subscriber would even be supported, for Apple TV+.

If the issue persists after these steps above, then consider contacting the Apple Support staff for further assistance.

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Apple TV subscription not working on second TV

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