call routing iphone 14 accessibility

Question

Level 1

10 points

call routing iphone 14 accessibility

I have iphone 14, ios 17.5.1. For years I've had the ability to select my hearing aids when a call is coming in. This morning that was not a choice. In it's place was "ipad" which I don't use and I never had it on any list. My iphone is connected to my HAs via bluetooth. No issue there. But the HAs are not on the list either to select when the call comes in NOR are they on the list when I go to Settings/Accessibility/Touch/Call Audio Routing.

I can't figure out why the aids on not on the list in the Settings nor on the list when the call comes in. I can't hear the caller without that feature. Can someone please help on this? Thank you.

iPhone 14

Posted on Jul 22, 2024 5:01 PM

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Answer 1

brbo

Level 8

35,897 points

Jul 27, 2024 12:25 AM in response to gerzi

Hi gerzi

welcome to the Apple (user-to-user) Community!

Re: I can't figure out why the aids on not on the list in the Settings nor on the list when the call comes in.

If you haven't already, you may want to try restarting your iPhone first (deletes temporary files, re-establishes connections, may update recent setting changes, and often restores order when something is not working as expected.) See how to: Restart your iPhone - Apple Support

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Re: I can't hear the caller without that feature. Can someone please help on this?

If you still need help:

Wondering if there is a firmware update available / needed for your hearing aids ... the compatibility with the iPhone software may require keeping the firmware, (or an app you use with the hearing-aids) up-to-date, too.

You may want to check with your hearing-aid's instructions, with your hearing-specialist, or with the hearing-aid manufacturer's support or help section on their website, or check for an update in the app if you use one with the hearing aids.

All the best :-)

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