MacBook Pro 2017 13” boot problem after standby

I have a problem with my MacBook Pro 2017 13”, it often crashes when coming out of standby with a fan that spins very fast and a relatively high heating. I hold the “start” key for 10 seconds to restart it and it doesn't manage to boot. There's a folder with a question mark and a link under it support.apple.com/mac/startup

However, when I plug in the charger, it starts up. Has anyone ever had this problem?

MacBook Pro 13″, macOS 13.6

Posted on Jul 24, 2024 3:41 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2024 6:40 PM

PRP_53 wrote:

Concur with the assessment

Details below

Kernel Panics - This computer is reporting kernel panics. This may be due to hardware failure.

disk0 - APPLE SSD AP0128J 121.33 GB (SSD - TRIM: Yes)

Details: panic(cpu 0 caller 0xffffff800f82581e): nvme: "AppleS3XController. PCI

This seems related to the SSD drive but defer to @Luis S

You are absolutely correct!


The moment I saw the thread title I had suspect this was going to be a 2016 or 2017 non-touchbar model since they have an extremely high rate of SSD failures when powering on and waking from sleep. I've seen about three slightly different reasons for the SSD (aka "nvme") Kernel Panics which. The "PCI link is down" is one of them as is "A fatal error occurred". I think there may be a third, but I don't recall since it is not as common.


This SSD can completely fail at any time so I hope the OP has a good backup of any important data.


These 2016 & 2017 non-touchbar MacBook Pros are known to have lots of other hardware issues as well so I really do not recommend spending any money on repairs. I'm sure the battery is or will very shortly need to be replaced as well ($250 US). In addition, the USB-C ports on this model wear down with use causing intermittent loose connections which cannot be repaired since it would require an expensive Logic Board replacement (this issue is not well known). Plus there are the other known manufacturing & design defects. And macOS Ventura will no longer receive security updates later this year which means any apps requiring an online presence will start to fail at some unknown point when the online components change.


Technically the internal SSD can be replaced with a third party OWC SSD, but I really don't think it makes economical sense to spend money on such a laptop as it makes more sense putting that money towards a new laptop.

9 replies
Question marked as Top-ranking reply

Jul 26, 2024 6:40 PM in response to Owl-53

PRP_53 wrote:

Concur with the assessment

Details below

Kernel Panics - This computer is reporting kernel panics. This may be due to hardware failure.

disk0 - APPLE SSD AP0128J 121.33 GB (SSD - TRIM: Yes)

Details: panic(cpu 0 caller 0xffffff800f82581e): nvme: "AppleS3XController. PCI

This seems related to the SSD drive but defer to @Luis S

You are absolutely correct!


The moment I saw the thread title I had suspect this was going to be a 2016 or 2017 non-touchbar model since they have an extremely high rate of SSD failures when powering on and waking from sleep. I've seen about three slightly different reasons for the SSD (aka "nvme") Kernel Panics which. The "PCI link is down" is one of them as is "A fatal error occurred". I think there may be a third, but I don't recall since it is not as common.


This SSD can completely fail at any time so I hope the OP has a good backup of any important data.


These 2016 & 2017 non-touchbar MacBook Pros are known to have lots of other hardware issues as well so I really do not recommend spending any money on repairs. I'm sure the battery is or will very shortly need to be replaced as well ($250 US). In addition, the USB-C ports on this model wear down with use causing intermittent loose connections which cannot be repaired since it would require an expensive Logic Board replacement (this issue is not well known). Plus there are the other known manufacturing & design defects. And macOS Ventura will no longer receive security updates later this year which means any apps requiring an online presence will start to fail at some unknown point when the online components change.


Technically the internal SSD can be replaced with a third party OWC SSD, but I really don't think it makes economical sense to spend money on such a laptop as it makes more sense putting that money towards a new laptop.

Jul 24, 2024 6:54 AM in response to alaindumas

alaindumas wrote:

I would like to point out that I have just completely wiped my MacBook and reinstalled the system from 0 and the problem persists. The state of health of the battery is considered “normal” in the system information.
These problems appear even if the battery is at 70%.

I can put the kernel panic here too for the experts =D

After the 100% wipe of the computer and the Reinstallation of macOS.


Do you use Setup Assist or Migration Assist ?


Issues that may existed during a Previous Installation would have be migrated back into the Computer.


This would badly pollute the New Original and Pristine installation of the OS.


If Not the above >>


This would appear to be a Hardware Issue on a 7 Year old computer


Yes, Computer Parts do have a life expectancy and Yes, they do eventually Fail


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service

Jul 24, 2024 8:00 AM in response to alaindumas

Thank you for the report.

I cannot see any reason for the repeated kernel panics, other than a possible hardware failure.

I believe that you should take your mac to service and have it looked at.

Unfortunately, in case it needs repairing, it is probably not going to be worth it (or perhaps that is a good excuse to get a new one, if you can afford it). I just got a quote for a top case replacement in a 2019 MBP and it was nearly 1000 euros...

Jul 24, 2024 7:16 AM in response to alaindumas

+1 on what PRP_53 said about migrating. If you wiped and migrated everything you ended up where you started. Migrating just the user accounts is usually the best course to avoid this.


Most of us here can't read much into a kernel panic report.

Instead, you can run Etrecheck and post its report so we get a notion of what is installed and may get a clue as to whether there is a software cause involved.



Jul 24, 2024 4:15 AM in response to alaindumas

alaindumas wrote:

I have a problem with my MacBook Pro 2017 13”, it often crashes when coming out of standby with a fan that spins very fast and a relatively high heating. I hold the “start” key for 10 seconds to restart it and it doesn't manage to boot. There's a folder with a question mark and a link under it support.apple.com/mac/startup
However, when I plug in the charger, it starts up. Has anyone ever had this problem?

If your Mac starts up to a question mark


Plugging in to charger may just give the computer enough Power to startup


Especially if the Battery has lost ALL Power and does not have enough electoral In the Battery to boot up


You would be better off concerning yourself with the Question Mark which would indicate the computer Can Not find the Installed Operating System



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MacBook Pro 2017 13” boot problem after standby

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