Banned from making purchases on apple.com

I've been a loyal apple customer for years. Since the very first metal iPhone. I've bought dozens of iPhones, iPads, MacBooks over the years for my family.


And last month looks like I was banned from making purchases. I believe this happened because a friend of mine who lives in Georgia (the country) asked me to but her a MacBook Air and bring it over during my upcoming trip.

She gave me her card number, etc. I placed the order using my Apple ID, and it went through. After a couple of hours the order got cancelled. I tried it again, same outcome.

I then decided to place the order with my card, and it went through to only be cancelled again later. I tried again, now the order stopped going through the system altogether, a message appeared that my payment failed. I reached to the bank, no issues on their end, card is good.

I then tried different combinations of paying with different cards, no luck. I tried using my husband's Apple ID, no luck. I tried paying with my card and shipping to a friend - no luck. Using a friends card and shipping to my address - no luck. I even went to the store, and had them place an order for this custom built MacBook for me, it went through, but got cancelled by that same evening.

The only thing that worked is having a friend pay for it with her card and shipping to her home. I eventually got THAT MacBook, but I'm afraid that now my address + billing address is flagged and forever banned from making purchases at apple.com because of that one time when I tried that Georgian card.

Apple's T&Cs state that

"The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we're pretty good at figuring that out . . ."


What can I do now? I hate to have messed up my history with Apple just for helping my friend get her hands on a MacBook, as they're not sold in Georgia.


Any suggestions anyone?

Thanks

Posted on Jul 24, 2024 10:26 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2024 12:07 PM

Longing_for_apple wrote:

That's not a satisfactory solution, as the store doesn't have the combination I need. And I've already tried placing an order with the store. It also gets cancelled

This is a user-to-user forum. We can't provide you with a solution. Apple has made their position clear. Intentionally or otherwise, you violated their policies and they do not wish to do business with you through their online store anymore.


If you have a friend or family member with their own Apple ID and credit card and a different address than yours, you could have them order it for you and then pay them back.

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Question marked as Top-ranking reply

Jul 24, 2024 12:07 PM in response to Longing_for_apple

Longing_for_apple wrote:

That's not a satisfactory solution, as the store doesn't have the combination I need. And I've already tried placing an order with the store. It also gets cancelled

This is a user-to-user forum. We can't provide you with a solution. Apple has made their position clear. Intentionally or otherwise, you violated their policies and they do not wish to do business with you through their online store anymore.


If you have a friend or family member with their own Apple ID and credit card and a different address than yours, you could have them order it for you and then pay them back.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Banned from making purchases on apple.com

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