Locked PDF on new MacBook M3 but not on older computer

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Level 1

4 points

Locked PDF on new MacBook M3 but not on older computer

When creating a document from a program to send to someone via email or to just save it to the computer in a particular file. On the MacBook M3, it saves it on the computer with a lock but on an older computer same site for work that we all use daily, I can save it on the desktop or add it to a folder to email out or print and it doesn't require a password. What's the difference? I know it has to be a learning curve for the MacBook M3 but when deadlines are due and time is of the essence, it's frustrating. So I'm hoping someone has an idea of what's the solution.

Thank you kindly

MacBook Pro 16″, macOS 14.4

Posted on Jul 24, 2024 1:21 PM

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Answer 1

Top-ranking reply

Grant Bennet-Alder

Level 10

140,147 points

Jul 26, 2024 9:29 AM in response to sourceofjoy

If are you modifying/filling these documents using Preview:

When you go to Save-As the document in Preview, there is a little button on the Save-As dialog-box -- (Show Details). One of the important details that can be shown and manipulated is Permissions for the file to be saved.

the Save-As dialog is shown when you hold Option and choose it off the File menu.

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Answer 2

Jul 24, 2024 5:49 PM in response to sourceofjoy

<< When creating a document from a program. >>

what program is doing the creating of this file? Is its output the thing that is locked, or are there further processing steps before it ends up locked?

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Answer 3

sourceofjoy Author

Level 1

4 points

Jul 26, 2024 8:43 AM in response to Grant Bennet-Alder

I'm a Realtor and these are sites designed to write offers, or other Realtor related documents. Since it doesn't happen with any other computer, it seems to be a communication with the site we use and something with this new computer. However if I need to access the site to type a response on a document and I'm not near a desktop computer that doesn't lock up a pdf but do have this new computer to access that site the pdf is locked and requires a password which I don't have to have using other computers. You would think everything would be the same with all computers regardless of which computer you're on, which makes me think it's this new computer, like something has to be disabled or something. But I'm no tech savvy computer wiz. Just wanting to work effectively when I need too.

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Answer 4

sourceofjoy Author

Level 1

4 points

Jul 26, 2024 12:12 PM in response to Grant Bennet-Alder

I'll keep my eye on that next time and see if that's an option. But the forms are modified from the Realtor site and then saved. Then you have an option to download the saved document to your desktop, saving it as a PDF. Then when you need to go get that document from your desktop that's when the lock is over the photo.

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Locked PDF on new MacBook M3 but not on older computer

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