Invalid Card error Apple Pay

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Invalid Card error Apple Pay

I recently had an iPhone XR where I had a debit card on apple pay, no issues. I recently got an iPhone 13 from my sister who also successfully had apple pay on the phone, she wiped the phone and I loaded my sim and info from my previous phone and now I can't add my same debit card to my apple wallet. I've tried via the wallet app, in settings and on my bank app and it always says "invalid card". I've contacted my bank and they see no issues on their end, it's not the phone since my sister was previously able to use apple pay and it's not my card because it's not expired and works perfectly in real life and on apple pay on my previous phone.

Any suggestions??

iPhone 13, iOS 17

Posted on Jul 24, 2024 7:10 PM

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Answer 1

Jul 26, 2024 3:49 PM in response to tashipear

Have you checked with your bank yet. Previously, there were no Invalid Card errors. That is a basic error generally caused by a card not being activated by the bank. But this error has started popping up in just the last week, since the CloudStrike LT issue last Friday. I’m wondering if your bank is having residual issues caused by CloudStrike. I’m going to suggest contacting your bank and trying to get through to the Apple Pay support team, rather than the standard customer support team. You may need to ask for a supervisor and ask for them to escalate the issue.

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Answer 2

Jul 25, 2024 4:45 AM in response to tashipear

The error message actually says >Invalid Card< anything else? What country are you in? Is the iPhone updated to latest iOS version?

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Answer 3

Jul 25, 2024 2:26 PM in response to tashipear

Is the card new and have you activated the card with your bank? Invalid Card error indicates the account number (16 digit account number), expiration date, address, phone number is wrong. This data is not even being checked for fraud. It’s failing the first basic test.

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Answer 4

Jul 26, 2024 12:42 PM in response to tashipear

Have you entered your Apple ID and setup iCloud, Apple App Store and iTunes Store on the new iPhone? Have you entered a payment method for your Apple ID?

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Answer 5

tashipear Author

Level 1

4 points

Jul 25, 2024 2:30 PM in response to Jeff Donald

Yep, had the card for a while and it works in real life (when I use the physical card) and I had the same card on apple pay on my last phone. When it asks for card details it just asks for name, 16 digits, expiration and CVC - not address and phone number

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Answer 6

tashipear Author

Level 1

4 points

Jul 25, 2024 12:47 PM in response to Jeff Donald

“Invalid card. Check the information in your card and try again” even though my details are correct.

New Zealand

I believe so, iOS 17.5.1

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Answer 7

Jul 25, 2024 2:16 PM in response to tashipear

OK, that’s the latest version, thanks for the confirmation. When was the last time you tried to add your card? What day?

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Answer 8

tashipear Author

Level 1

4 points

Jul 25, 2024 2:21 PM in response to Jeff Donald

This morning, Fri 26th July, same error message. I've tried adding it via settings, wallet app and my mobile banking app and get the same message from all.

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Answer 9

tashipear Author

Level 1

4 points

Jul 26, 2024 12:34 PM in response to Jeff Donald

Yes, she said when she removed it there was a notification that she’ll still be able to see the phone’s location for a 30 day period - still within that period if that makes a difference?

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Answer 10

tashipear Author

Level 1

4 points

Jul 26, 2024 3:13 PM in response to Jeff Donald

Yes done that and my payment method for my Apple ID (the same debit card I'm trying to add to my wallet) transferred over automatically to the new phone

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Answer 11

tashipear Author

Level 1

4 points

Jul 26, 2024 5:10 PM in response to Jeff Donald

I had just checked with their online customer support so thank you for that recommendation, I’ll give that a try

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Answer 12

Jul 26, 2024 5:26 AM in response to tashipear

When your sister wiped the iPhone, did you remove the iPhone from her Find My and Apple ID account?

Turn off Find My on your iPhone or other devices - Apple Support

View and remove your devices that are associated with Apple ID purchases - Apple Support

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Invalid Card error Apple Pay

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