Cannot add cards to Apple Wallet on iPhone 14

Please follow this path,

iPhone > Settings > General > About > scroll down > SEID > is it a long alphanumeric character string or all zeros (0000…)? Please do not post the string of characters.

Hello!

Sign out once and sign in again

Have you tried it?

Thank you very much

So, iPhone 14 is a discontinued product, but you state you “recently upgraded.” You purchased a used device, correct? Do you know the original owner or the history of the device? Has Apple performed diagnostics on the device? If so, what did they say?

Are you traveling or recently traveled? How long have you had the iPhone? Did your Aunt properly prepare the device for transfer of ownership? Any chance she still has it listed on her Apple Account? Did she remove it from Apple Find My?

Hello!

『Did you get the results you expected?』

"Do you still remember what is written below?"

• What procedure and what kind of operation did you do?

• What kind of display did you read?

"From these things, it may be an opportunity for us to understand what to do from now on…"

Sincere,

Do you use a VPN? What iOS version is your device using? Any fraud issues on any of your cards in last 12 months?

Please review this Apple Support article and then go over with your aunt and determine if she followed all the steps.

https://support.apple.com/en-us/109511