Can’t remove a Mac from my Apple ID

There’s a Mac on my Apple ID device list that I no longer use. I have fully removed my account from the Mac, and when doing so, it is now listed as an iPhone and without an icon for some reason. When pressing “Remove from Account”, it disappears from the list until the list is refreshed. The Mac isn’t listed on Find My, and I’ve attempted removing it from Apple ID settings on my iPhone, and from appleid.apple.com. Even after contacting Apple Support, they couldn’t do anything about it from their end. Please help me remove the Mac from my device list.




iPhone, macOS 12.0

Posted on Jul 25, 2024 10:29 AM

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10 replies

Jul 26, 2024 2:41 PM in response to kgsc2000

I'd say it is time you spoke with somebody at Apple about this.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Jul 26, 2024 3:22 PM in response to Limnos

I’ve already tried speaking to Apple Support and even ended up getting a call booked for a representative to speak to me. Sadly, even the representative couldn’t help on the issue and all they said was if the device isn’t listed in the Find My app (which it isn’t), then I didn’t need to worry about it being in my device list, however I am still eager to get it removed

Jul 26, 2024 5:06 PM in response to kgsc2000

On the off chance there could be a misconfiguration on Apple servers, but in 17 years and all the Apple devices I have ever had I have never run into this.


Here are two links that might help you out


View and remove your devices that are associated with Apple ID purchases - Apple Support (CA)


Obtaining service for your Apple product after an expired warranty - Apple Support



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Can’t remove a Mac from my Apple ID

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