Level 1

13 points

Unable to send a WhatsApp message using Siri

For some reason I'm unable to send a WhatsApp message using Siri. I keep getting the response “Doesn’t look like (name) has WhatsApp enabled”. Then Siri says “To who?” It's never done this before.

WhatsApp works fine when just sending a message manually.

The app is updated and I've restarted my phone and even deleted and reinstalled WhatsApp.

My iPhone 14 is up to date also.

I've searched Google and checked WhatsApp FAQ but cant find anything related to this particular problem.

Does anyone know what the problem might be?

thanks

[Re-Titled by Moderator]

Posted on Jul 25, 2024 11:13 AM

Top-ranking reply

ZaxTheFUNk

Level 1

14 points

Posted on Jul 31, 2024 1:17 AM

Hi all,

I've found the answer in another thread: add the word "mobile" after the name and it works. For me, in Italy, adding "cellulare" does the job.

So, "hey siri, send a new whatsapp message to John Doe mobile" works.

Regards.

Sergio

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35 replies

TMB321

Level 1

14 points

Jul 27, 2024 2:08 AM in response to finners

Me too, exactly the same issue. Tried powering phone on and off, no difference.

iOS 17.5.1

WhatApp v2.24.15.71

iPhone14

WhatsApp works perfectly in all other respects. When used with CarPlay WhatsApp speaks my new messages just fine, but when I reply I get the "Doesn’t look like (name) has WhatsApp enabled”.

I get the same thing when I use the phone without CarPlay, just using Siri.

Driving me nuts!

JHTrg

Level 1

17 points

Aug 5, 2024 12:42 PM in response to Ozzie1910

Do we know if there’s a fix for this yet. I’m still having this issue and yes been quite few days since this was raised but very little out there communicating the issue. Would be great to know if this has a timeline maybe

thanks

Aug 11, 2024 6:43 PM in response to WirralFire

I have tried everything. I reset all settings (instructed by Apple which was a HUGE mistake), erased dictation, updated WhatsApp, even deleted WhatsApp and reinstalled. Everytime I try to send a message or make a call via WhatsApp I get a message that something has gone wrong and to try again. Also no longer reads messages in CarPlay

finners Author

Level 1

13 points

Jul 26, 2024 2:23 AM in response to leroydouglas

Yeah I've powered off and restarted numerous times but it hasn't fixed the issue.

gabbeS

Level 1

14 points

Jul 26, 2024 4:15 AM in response to finners

Same problem. Started out of the blue. I’ve tried everything! All Siri and phone settings are correct. No recent updates to iPhone except there was a WhatsApp app update a few days ago.

finners Author

Level 1

13 points

Jul 27, 2024 1:12 AM in response to iestyn113

I’m on 17.5.1

Jul 27, 2024 4:00 AM in response to finners

Well my wife is on that also and she’s able to send WhatsApp’s - that’s the frustrating part for me 😭😭

finners Author

Level 1

13 points

Jul 27, 2024 9:40 AM in response to techem

I contacted Whatsapp but they replied "Unfortunately, we don’t provide chat or email support for device-related questions at this time."

I'm sure they'll fix it at some point.

finners Author

Level 1

13 points

Jul 27, 2024 9:41 AM in response to iestyn113

My wife also has the same phone, same version of Whatsapp and hers works fine.

techem

Level 1

20 points

Jul 27, 2024 11:08 AM in response to finners

I've reported it as a bug, referenced this thread, and supplied additional info.

finners Author

Level 1

13 points

Jul 31, 2024 7:23 AM in response to ZaxTheFUNk

Just tried this and it works, thank you.

Aug 1, 2024 2:32 PM in response to finners

anyone got anywhere with a fix?

Ozzie1910

Level 4

3,222 points

Aug 1, 2024 2:34 PM in response to kazkazkazkaz

There is nothing to be fix by Apple because it’s WhatsApp issue and that app isn’t a Apple producto

Aug 1, 2024 2:50 PM in response to finners

My storage is finish

Aug 6, 2024 9:45 PM in response to finners

Working for me now 😀

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Unable to send a WhatsApp message using Siri