20 minute video saved in my photos has now suddenly vanished.

yesterday, I recorded a 20-minute long video using the camera app

after I finished the video, I checked to see it in my gallery (this is how I know it was exactly 20 minutes long)

an hour later I check back to see it still in my gallery at 5:00 AM.

the next day, the video is gone. I checked recently deleted, hidden files ETC. I know for certain I didn’t accidentally delete it, and I consistently change my phone password to ensure nobody else is on it, and sleep with my door locked.

i had checked my recent iCloud backups, the last was from 5:20 AM. I am lost on where the video went, it is no longer in my gallery, in my hidden files, my recently deleted. It’s gone. I have heard of 20-minute videos not saving properly but usually it doesn’t just save for an hour then suddenly disappear. Is there any possible way to get it back? I am not sure how to return to the backup at 5:20 to possibly get the video back. It makes no sense how it can possibly disappear from my gallery. I need to have this video as it is very important to me. Any advice on how to retrieve it? It couldn’t have possibly entirely disappeared after being saved for an hour already.

iPhone 12 Pro Max, iOS 17

Posted on Jul 26, 2024 7:04 PM

Reply
3 replies

Jul 27, 2024 10:18 PM in response to iszabella49

Hi iszabella49

welcome to the Apple (user-to-user) Community!


Re: 20 minute video saved in my photos has now suddenly vanished


A 20 minute video can use quite a lot of space ... so am wondering if your iPhone is short on storage space:

(Eg: An iPhone generally needs to keep at least 8Gb free in which to operate smoothly and do all you ask it to.)

(NB: Storage space you may have available in iCloud is different from the storage space on your iPhone.)

See: How to check the storage on your iPhone and iPad - Apple Suppor

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Re: i had checked my recent iCloud backups, the last was from 5:20 AM

I am not sure how to return to the backup at 5:20 to possibly get the video back:

Any advice on how to retrieve it? I


If you have the storage space to save it, you may be able to just download the video again, from iCloud.

See how to: Download iCloud photos and videos - Apple Support

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Depending on your settings: Photos and videos may or may not be included in your iCloud back-ups:

See: What does iCloud back up? - Apple Support


Else: you would first need to check whether the video is included in the back-up:

Restoring your device from a back-up requires erasing the device...

See how to: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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More help if needed:

You may want to reach out to Apple's Photos Support team: (online chat / phone / email etc.)

There is a"Get support - start now" link at the bottom of the Photos Support Website

Photos - Official Apple Support


All the best :-)

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20 minute video saved in my photos has now suddenly vanished.

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