I purchased a peacock subscription purchased through my Apple TV but when I try to open the peacock app it wants my email and password.

If the third party subscription is billed through your Apple ID, then you should be able to “load” that subscription by finding an option for “Restore Purchases” in their app on other Apple devices. It wouldn’t load automatically (the first time), but requires this user action. [Applies to most third party apps with subscriptions through Apple.]

Ask Peacock TV Help Center if you can’t find it, as this app is not available in my country for me to show it or describe it in detail.

If you can't find or use your in-app purchases - Apple Support

“We have reviewed your account you have no active subscription under the email address: xxxxxx In order to locate your account we need screenshot of the charges so we request you to please share the screenshot of the charges to assist you further.”

Peacock indeed wouldn’t know about your subscription, as Apple hides that behind an anonymous Subscriber ID, not giving out your Apple ID to the content provider.

What you instead should get from Peacock Support, is where in their app Apple subscribers should be able to find the option to load the existing subscription, i.e. “Restore Purchases”.

I'm having the exact same issue. There is not restore purchases option in the iPhone Peacock app, online Peacock site, or Peacock Apple TV app. I can't use the subscription on any devices, but Apple shows I have a subscription through June of 2025. As the original poster noted, there are other users experiencing this issue all the way back to 2022, and it has not been fixed. Wondering if the original poster found a resolution.

After going back and forth explaining, providing examples of others with this issue from these types of threads, and providing all documentation including the receipt from Apple (of tye Peacock subscription), and my credit card statement, below is what I got from them. I guess they want me to show a credit card statement that references Peacock even though the purchase was made through Apple. Makes no sense. If you buy eggs from the grocery store, the name of the store will be on your credit card statement, not the brand of eggs.

This was their final answer. I asked to be escalated to a manager. I’m waiting.

———-

Hello,

Thank you for contacting Peacock. 

We do apologize for any inconvenience.

We have reviewed your account you have no active subscription under the email address: xxxxxx In order to locate your account we need screenshot of the charges so we request you to please share the screenshot of the charges to assist you further

Should you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely, 

Peacock Customer Care

I know that smarta**. I was answering the question. Since you’re so smart, maybe you can read that I said I asked Peacock to speak to a manager and I’m waiting for a call back. Maybe you should get a life instead is sitting on here posting here talking down to people

So what did the nice people of Peacock Support tell you?

This is a user to user support forum.

Apple is not here, does not read or respond to any posts here.

There is no manager to talk to, no escalation procedures.