Why does my iPhone keep turning off and back on?

iPhone keeps shutting off and on



[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Jul 28, 2024 6:34 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2024 7:12 AM

All that you can really do yourself at this point is try a Forced Restart to see if that will help:


Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or, if the phone continues to restart.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


Good luck



2 replies
Question marked as Top-ranking reply

Jul 28, 2024 7:12 AM in response to AngelinaRuiz

All that you can really do yourself at this point is try a Forced Restart to see if that will help:


Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or, if the phone continues to restart.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


Good luck



Jul 28, 2024 7:09 AM in response to AngelinaRuiz

AngelinaRuiz wrote:

iPhone keeps shutting off and on


[Re-Titled by Moderator]


Sounds like an issue


Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support





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Why does my iPhone keep turning off and back on?

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