Why does my iPhone keep turning off and back on?
iPhone keeps shutting off and on
[Re-Titled by Moderator]
iPhone 11, iOS 17
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You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
iPhone keeps shutting off and on
[Re-Titled by Moderator]
iPhone 11, iOS 17
All that you can really do yourself at this point is try a Forced Restart to see if that will help:
Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or, if the phone continues to restart.......
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below:
Good luck
All that you can really do yourself at this point is try a Forced Restart to see if that will help:
Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
or, if the phone continues to restart.......
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below:
Good luck
AngelinaRuiz wrote:
iPhone keeps shutting off and on
[Re-Titled by Moderator]
Sounds like an issue
Put your iPhone in diagnostics mode - identify potential hardware and software issues
How to put your iPhone in diagnostics mode - Apple Support
iPhone Repair and Service - Apple Support
iPhone Repair & Service - Apple Support
Check Device Coverage
Check Your Service and Support Coverage - Apple Support
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Why does my iPhone keep turning off and back on?