Magic Keyboard iPad Pro de 11 - US English

Your issue or issues are unclear.

Are you having difficulty connecting and using the Magic Keyboard for iPad with your iPad - or are you having issues with the Apple Pencil?

Have you verified that the Keyboard and/or Pencil are compatible with your iPad?

Keyboards:

iPad keyboards - Apple Support

For Apple Pencil, here is Apple's definitive compatibility list:

Apple Pencil compatibility - Apple Support

Be aware that different models of Pencil have an entirely different pairing and charging requirements - and can only be used with iPad models that support them.

Depending on the exact iPad Pro model, see this compatibility list:--> iPad keyboards

That said, if you already tried (to no avail) all the steps provided in this support article:--> Set up and use Magic Keyboard for iPad , since your devices are brand new, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your iPad+Keyboard inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

• Online:--> Genius Bar Reservation and Apple Support Options - Apple;
• Contacting a local Apple Store or AASP among the list provided above;
• Using the "Apple Store" app, available and downloadable from AppStore.