iPhone 15 Pro Max, overheating and shutting off brand new
I’ve read a couple of the threads related to this problem. I recently purchased a brand new iPhone 15 Pro Max June 15. A few days later, it was having issues with the phone overheating, feeling very hot and the screen would glitch turn hot pink and green and then shut off for several hours.
During these episodes, it was never plugged in and there were no background apps running. This problem persisted for several weeks. I have been in contact with the Verizon store where I purchased the phone; The Verizon tech hotline and the Apple Store. The solution has been for me to drive 30 to 45 miles to another Apple Store for a part that may fix the problem Or to get a refurbished phone. I’ve had the phone for less than two months. There has been no physical damage to the phone.
I don’t find indexing to be a valid excuse for a brand new phone to be overheating. I think it’s very unsafe for a handheld device to be overheating regardless of iCloud backing up or a new phone indexing. My anger sets in when I purchased a brand new phone and the solution is to send me a refurbished phone based off of company policy.
I didn’t pay for refurbished phone. I paid for a brand new phone that was defective and dangerous. Obviously, this seems to be a trending problem with this device. This should be addressed and customers should be compensated appropriately because this has been a very inconvenient experience to go without a phone for days at a time and no one is willing to help.
i’m disappointed in Apple and Verizon for not taking this issue seriously and selling defective products. I feel like I’ve been ripped off.
iPhone 15 Pro Max
