After upgrade to Sonoma 14.6 Touch ID stopped working to unlock by single touch

I have the same issue on my M2 Max MacBook Pro. Hardware diagnostics say no problems found. Safe mode doesn’t fix it. But when I’m prompted to use Touch ID it prompts and never registers my finger touching the TouchID sensor. It has since I bought it well over a year ago. One finger registered, if I delete it I’m prompted to set it up but it won’t register a touch when prompted to register, so I cannot.

Started right after the 14.6 upgrade. Support chat can’t help, they want me to reinstall the OS and I’m not near my Time Machine backup so I cannot update it and reinstall until next week. Can’t unlock apps or the computer or anything else with TouchID. Apple Watch unlock does work still.

That is very interesting. The same pattern holds true for my company. My colleagues that updated to 14.6 have the same unlock issue on their company device, whereas their personal devices do not have any issues.

For me it's not just Touch ID, but login/logout overall.

If I'm logged in and I lock my screen, the screen saver with the fly-by field is shown. If I then press any key, nothing happens for like 10-15 seconds (but I do here the "blip" sound of a key press when pressing any key) before the login prompt even appears. During this period, the beach ball also appears and disappears a couple of times.

If I then either use Touch ID or enter my password and press enter, it freezes for another ~10 seconds before logging in. Furthermore, even if I enter the wrong password, it freezes for 5+ seconds before any feedback (where the password field "bounces" to indicate wrong password). So it does not seem to be related to the login process as such being slow, but rather the process of showing the login screen AND the process of validating the credentials (be it password or touch ID).

Mac M1 Pro, Sonoma 10.6.1, managed through InTune MDM.

Similar question and related to MDM services

Screen lock & fingerprint unlock are … - Apple Community

Not a fix, but it seems that if you have managed device controlled by Jamf, it might be related: Jamf

I do have and it is managed by JAMF. Sign in is extremely slow.

Having installed yesterday, Tuesday, the update Sonoma 14.6

Shutdown the computer at days end Tuesday

Today, Wednesday, booted up.

Touch ID works just fine after Manually Typing in the computer password .

Still able to use Touch ID to log into these Forums, Banking Websites and another website that have a Saved Password in Keychain or Safari

Go figure

Same issue. Brand new MBA M3. Set it up and touch Id was working fine. Upgraded to 14.6 and touch id stopped working all together. Ran a hardware diagnostic and got codes

PPP020

BMT004, BMT005, BMT003

Open to suggestions.

After updating, the issue remains for me. I thought it was a software issue given that you all have had success with the update to 14.6.1. So I decided to erase the disc, and start over with a fresh install of the OS. Touch ID still will not initialize.

json-hp wrote:

@PRP_53 how come 14.6.1 fixed my issue without any changes in our MDM. you have been pushing us that the problem is on the MDM but its definetelly otherwise.

[Edited by Moderator]

Screen lock & fingerprint unlock are … - Apple Community

I have to say the official answer here does not satisfy me.

There's a lot of (corporate or private, I don't think it matters) MacBook users that after a MacOS version upgrade experience difficulties, and we're advised to contact our IT departments. Isn't it clear that there's an issue with the upgrade?

yuvalmarciano wrote:

I have to say the official answer here does not satisfy me.

There's a lot of (corporate or private, I don't think it matters) MacBook users that after a MacOS version upgrade experience difficulties, and we're advised to contact our IT departments. Isn't it clear that there's an issue with the upgrade?

Clear the user or users might be unaware that, though these Forums are Hosted by Apple.

The submissions are " not those of Apple " nor are they pre-screened by Apple

Most answers are suppled by users like yourself

To communicate directly with Apple >>

 Product Feedback - and make it known to Apple regarding an ongoing issue 

Though on this specific case >>

Apple can not fix Third Party Services like Third Party MDM Services

This falls clearly Out-Side the Domain of Apple and belongs solely with the Third Party Service

Contact a third-party vendor - Apple Support

Quote " The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer. "

I have the same issue, OS 14.6.1 with Intel i7. It's very slow to unlock with Touch ID from the login screen. Other touch operations are fine. I've tried deleting my fingerprint and creating a new one - same issue. Rebooting does not fix it. The unlock was working fine on 14.5.

I am in the process of updating a M3 MBA to Sonoma 14.6

Let me check what the results are and get back to you.

I have problem with my MacBook Pro and 14.6, that it is slow to unlock.

14.5.x had no problem.

Use Touch ID on Mac