How do I bypass restrictions to allow my 11 year old's iphone to have YouTube on it?

I have tried several different parental restrictions to try and allow YouTube on my kid's phone. I even went through the trouble shooting process on apple's support page, and even gone on the google account to change the restrictions levels. When we try and download it gives me a message saying "Your media and purchases account has been disabled" alert with a solutions box "Enable Account. You can request account activation by providing more information -- Get started." However, when we click Get Started, it gives us the wheel of death and nothing happens. This also happens with any other app we try and download for her. My restrictions are enabled or allowed with most things, and I can not get anything to download. Help please.