I requested a refund for something but never received it.

I requested a refund and my card was locked and I never did receive it what can I do


[Re-Titled by Moderator]

iPad, iPadOS 16

Posted on Aug 1, 2024 9:21 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2024 9:29 AM

I believe typically Apple will issue a credit balance to your Apple Account if they cannot refund to the payment method used originally. Check your balance.


Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support

- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item that used the funds. Read this support article for directions about how to see your purchase history in the App Store or iTunes Store [mobile device, computer, or web] --> View your purchase history for the App Store and other Apple media services - Apple Support


If you still have problems:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Aug 1, 2024 9:29 AM in response to lc5230

I believe typically Apple will issue a credit balance to your Apple Account if they cannot refund to the payment method used originally. Check your balance.


Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support

- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item that used the funds. Read this support article for directions about how to see your purchase history in the App Store or iTunes Store [mobile device, computer, or web] --> View your purchase history for the App Store and other Apple media services - Apple Support


If you still have problems:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


Aug 1, 2024 9:28 AM in response to lc5230

Refunds go the original payment method. If that is no longer available to deposit on, then please contact Apple Support for alternatives.


Request a refund for apps or content that you bought from Apple - Apple Support

Check the status of a refund for apps or content that you bought from Apple - Apple Support

↳ Note that it can take up to 30 days for processing for cards, between approval and statement update.

Subscriptions and billing - Official Apple Support

Get support - Apple Support

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I requested a refund for something but never received it.

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