Touch ID not working on my iPad post getting my screen fixed.

So I just got my screen fixed, I tried to use my finger print but it didn't work but I didn't think everything was up because I just got my screen fixed so I went to settings when I clicked on add a fingerprint in instantly said failed I was looking all over in settings but it still didn't work I even restarted and signed out of my iPad and it still didn't work so I don't know what to do now


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Posted on Aug 1, 2024 6:35 PM

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Posted on Aug 2, 2024 1:37 AM

try updating your iPad’s software, restarting it, and re-enabling or resetting your fingerprints in Settings > Touch ID & Passcode. If the issue persists, it may be due to improper installation or damage during the repair.

4 replies

Aug 2, 2024 8:56 AM in response to Kay2110r

Kay2110r wrote:

So I just got my screen fixed, I tried to use my finger print but it didn't work but I didn't think everything was up because I just got my screen fixed so I went to settings when I clicked on add a fingerprint in instantly said failed I was looking all over in settings but it still didn't work I even restarted and signed out of my iPad and it still didn't work so I don't know what to do now

Where did you get the screen fixed? If you got it fixed by Apple or an authorized Apple service provider, take the phone back and have them fix the problem. There is a 90-day warranty on the repair.


If you had the phone fixed by a third-party shop, it is likely that TouchID will never work again as the shop wouldn't have had the ability to properly sync the parts. You can try taking the phone to Apple and seeing if they will do a proper screen replacement. However, once the phone has been repaired by an unauthorized party, they may not be willing to do that.

Aug 2, 2024 9:23 AM in response to loth52

loth52 wrote:

If these steps don’t resolve the issue, it might be a hardware problem, and you may need to contact Apple Support or visit an Apple Store for further assistanc

Of course, it's a hardware problem. The OP had the screen replaced, most likely by someone without the ability to properly pair it.


Also, when you copy/paste from ChatGPT, make sure that you select all the way to the end so that you don't leave off the last letter of the last word and the period.

Aug 2, 2024 8:57 AM in response to Kay2110r

To address the issue with your iPhone’s Touch ID, you can try the following steps:


1. Clean the Home Button: Ensure the Home button is clean and free from dirt, oil, or moisture.

2. Update iOS: Make sure your iPhone is running the latest version of iOS.

3. Re-register Fingerprints: Delete the existing fingerprints and re-register your fingerprints. Go to Settings > Touch ID & Passcode > Fingerprints.

4. Restart Your iPhone: A simple restart might resolve the issue.

5. Check Settings: Ensure that Touch ID is enabled for the actions you want (e.g., iPhone Unlock, iTunes & App Store).

6. Remove Case or Screen Protector: If you are using a case or screen protector, it might interfere with the Touch ID sensor.


If these steps don’t resolve the issue, it might be a hardware problem, and you may need to contact Apple Support or visit an Apple Store for further assistanc

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Touch ID not working on my iPad post getting my screen fixed.

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