Error 'The Apple ID is either not valid or not supported' while trying to update apps on my iPhone

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Error 'The Apple ID is either not valid or not supported' while trying to update apps on my iPhone

I have lost /forgotten the password for an old Apple ID which was changed by me over 10 years ago. When i go to update Apps like Whatsapp and a few others it keeps asking for the password to this account . When i select forgot password, it says' The Apple ID is either not valid or not supported' . I have not been able to use WhatsApp since the last 3 to 4 days and Apple Support has not been able to respond.

[Re-Titled by Moderator]

iPhone 11 Pro, iOS 17

Posted on Aug 2, 2024 4:40 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

448,069 points

Aug 2, 2024 8:04 AM in response to USK001

For help with an invalid account you need to contact Apple. There is no alternative.

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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Answer 2

USK001 Author

Level 1

4 points

Aug 6, 2024 1:57 AM in response to Limnos

Thank you ! Following this route !

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Error 'The Apple ID is either not valid or not supported' while trying to update apps on my iPhone

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