Apple Cash transfer to bank account not working

Question

Apple Cash transfer to bank account not working

I just got a new iPhone 15 Pro Max and I’m trying to transfer money from my Apple Cash app to my bank account. I get to the point where I add an amount and select the target account and hit next. Message pops up about turning on AssistiveTouch to confirm the transfer. I touch the AssistiveTouch button and nothing happens. The same is happening when I try to add money to the Apple Cash app. This used to work well on my previous iPhone 12, so I’m not sure what I need to do to get it to work.

iPhone 15 Pro Max, iOS 17

Posted on Aug 2, 2024 8:43 AM

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Answer 1

Aug 2, 2024 12:03 PM in response to Mike Strohmeyer

Please toggle Assistive Touch on and off? Does that change the behavior?

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Answer 2

Aug 2, 2024 2:15 PM in response to Mike Strohmeyer

Please follow this path,

iPhone > Settings > Accessibility > Touch > Assistive Touch > Off — if it is off, please turn it on momentarily and then turn it off.

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Answer 3

Aug 2, 2024 4:22 PM in response to Mike Strohmeyer

That should never popup unless you have something enabled. Assistive Touch and Accessibility just can’t activate themselves.

Have you tried a forced restart? It’s much more than turning your iPhone off and on. Please review the Apple Support article, and once you restart your iPhone, check the settings again.

Force restart iPhone - Apple Support

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Answer 4

Aug 2, 2024 4:12 PM in response to Jeff Donald

No, it’s the same. I’m wondering if I should delete my ApplePay card from my wallet and reload it. I’m not sure that’s where the problem is but I’m running out of ideas.

I still have my iPhone 12 and just tried to make this transfer from that device. It went right through.

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Answer 5

Aug 2, 2024 11:48 AM in response to Jeff Donald

AssistiveTouch is off on my iPhone. If I click on the black cash card in my wallet and then click on the … button in the upper right corner I can select “Transfer to Bank.” If I select that the next screen asks for an amount. Enter that and click Next, which shows available options for which account to send the money to and free/instant transfer. When I click on the free option and then Next a message pops up about turning on AssistiveTouch and either OK or Settings. If I select OK I’m sent back to the previous screen (free/instant etc.). If I select Settings I can turn on AssistiveTouch and the little button appears on my screen. If I click on that when prompted nothing happens. Nowhere is there any button that says “Transfer” as there was with my iPhone 12.

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Answer 6

Aug 2, 2024 11:56 AM in response to Mike Strohmeyer

Why do you have Assistive Touch enabled? I understand that this can be for medical reasons and necessity for not disclosing things per HIPPA laws and regulations. You have disclosed a full name. I have no idea if it’s your real name or not, but this is a public forum. Just so we’re clear on what I’m asking.

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Answer 7

Aug 2, 2024 1:24 PM in response to Jeff Donald

It’s a checking account and I have an online banking account. The debit card associated with this account is in my iPhone wallet. But there is no option anywhere in the Cash card for money transfer to a debit card.

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Answer 8

Aug 2, 2024 2:07 PM in response to Jeff Donald

I follow exactly the same process as you’ve illustrated, but when I get to Step 4 and select the bank account I want the money to go to the AssistiveTouch message pops up and then it’s in a loop. If I respond “OK” it returns to the page in your 4th photo. If I respond “Settings” I’m taken to the phone settings screen to turn on AssistiveTouch. The circle button appears on my screen but nothing I do moves the transaction forward.

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Answer 9

Aug 2, 2024 10:07 AM in response to Mike Strohmeyer

There is no such thing as an Apple Cash app. Are you trying to transfer funds from Cash app? What exactly are you trying to do?

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Answer 10

Aug 2, 2024 11:30 AM in response to Jeff Donald

Sorry - I misspoke. There is money in the cash account in my iPhone wallet that’s associated with my ApplePay account. I should be able to transfer some or all of that to my bank account.

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Answer 11

Aug 2, 2024 11:41 AM in response to Mike Strohmeyer

What access do you have to your bank account? Is it a checking or savings account? Do you have a debit card associated with your account? If so, have you added the card to your Apple Wallet?

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