My BT email is not working on my iPad.
My BT email has not updated
on my iPad for several weeks,.
is there a problem with BT? How do I fix it?
iPad, iPadOS 17
Question marked as
First, if you haven't already, try restarting the iPad. Then wait a few minutes to see if new emails arrive.
If that doesn't help, you can remove the BT account and add it again. This won't delete any email messages, provided you're using IMAP and not POP; here's how to check:
- Tap Settings > Mail.
- Tap Accounts.
- Tap your BT account.
If you see "IMAP" in small letters at the top, your messages are safe on BT's servers and you're okay to proceed:
- Tap Delete Account and confirm you want to delete it. This can sometimes take a minute or two.
- Back on the Accounts screen, tap Add Account.
- Tap Other > Add Mail Account.
Fill in your details and tap Next, then Save to complete the process. Then check the Mail app, allowing a few minutes for your historic messages to download again — and hopefully your new ones!