Message, Call, Video and Mail buttons greyed out for all my contacts

Can’t use any of the above options for none of my contacts

iPhone 12 Pro Max, iOS 17

Posted on Aug 5, 2024 4:00 AM

Reply
1 reply

Aug 11, 2024 5:36 PM in response to GeorgieRose144

Hi GeorgieRose144

welcome to the Apple (user-to-user) Community!


Re: Message, Call, Video and Mail buttons greyed out for all my contacts

Can’t use any of the above options for none of my contacts


Things to try when something is not working as expected:

Quit the Mail app, re-open the Mail app again

If needed: see how to: Quit and reopen an app on iPhone - Apple Support


Check whether you can now use the options in Contacts

________

If still not: Try restarting your iPhone (deletes temporary files, re-establishes connections, may update recent setting changes etc., and often restores order)

See how to: Restart your iPhone - Apple Support


Check again whether the Contacts issue is solved.

_______________________________________________________

If more help is needed:

If you haven't already, you may want to try updating your iOS17 version to the newest version:

(NB: It is wise to first back-up your iPhone data before updating.)


Eg: Go to Settings > General > Software Updates to see if an update is available

About iOS 17 Updates - Apple Support says iOS 17.6.1 is the latest.

__________________________________________________________________________________

More help and Support: If you still have the issue, you may want to reach out to iPhone Support:

iPhone Support: (online chat / phone / email etc.):

(There's a "Get Support" link at the bottom of their webpage... link below)

iPhone - Official Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Message, Call, Video and Mail buttons greyed out for all my contacts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.