Keep getting "Video playback interrupted. Please try again" when trying to view livestreams

Since Friday 8/2 I have been having trouble viewing livestreams on myy iMac (M1. 2021), as they drop out after a few seconds with the message "Video playback interrupted. Please try again." I have already updated Chrome and my OS, as well as cleared cache and restarted my computer and router. My connection speed is good (258.8 Mbps download/14.2 upload). I know I can get the stream to work on my phone and other devices, and Twitch runs without any problems. I have tried using other browsers like Safari and also a VPN connection with the same result. I don't know what else to try, and I'm not sure what caused it to begin with since it was working up until Friday.






iMac 24″, macOS 14.6

Posted on Aug 5, 2024 4:56 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2024 2:29 PM

Please download and run EtreCheck, and share the generated report to the clipboard. Then open a new reply here, and press the Additional Text button that looks like a printed pate to get a text input box big enough to paste the hardware and software configuration report here, and paste and post that report here.


Potential causes of interruptions can include add-on security apps, add-on VPN client apps, add-on cleaner apps, private relay issues, Wi-Fi or wired network issues, resource issues or resource constraints, and maybe (unlikely) failing hardware.

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Question marked as Top-ranking reply

Aug 10, 2024 2:29 PM in response to anogueira87

Please download and run EtreCheck, and share the generated report to the clipboard. Then open a new reply here, and press the Additional Text button that looks like a printed pate to get a text input box big enough to paste the hardware and software configuration report here, and paste and post that report here.


Potential causes of interruptions can include add-on security apps, add-on VPN client apps, add-on cleaner apps, private relay issues, Wi-Fi or wired network issues, resource issues or resource constraints, and maybe (unlikely) failing hardware.

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Keep getting "Video playback interrupted. Please try again" when trying to view livestreams

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