AppleTV bought from a friend

Dear all,


I bought an Apple TV from a friend, I have logged on with my apple account to set it up but when I go to the support app, it is not showing as one of my devices, how can I get it registered as one of my devices?


Thank you so much in advance for your support and guidance with this.


Andres

Apple TV 4K (3rd generation)

Posted on Aug 6, 2024 1:01 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2024 1:31 AM

Users of pre-owned devices should first reset their new-to-them device to factory settings, thereby clearing any custom information from the previous user. Then you will be asked to set it up again, using your own account and settings. Enjoy!

Reset or restore your Apple TV to its factory settings - Apple Support

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AppleTV bought from a friend

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.