Decanter Subscription faltering, how to resolve?

New issues of my Decanter subscription no longer become available as of June, while my yearly subscription is active and renews 11 November 2024. Missing 2 current issues now. Magazine Direct recommend Apple to resolve as they cannot verify the subscription.

Using the “Restore purchases” function in the Decanter app has also not done the trick.

iPad Pro

Posted on Aug 6, 2024 2:33 AM

Reply
1 reply

Aug 6, 2024 9:36 AM in response to familiefromnaarden

To resolve a Decanter magazine subscription issue, follow these steps: 1) Verify your subscription status in the Settings app, 2) Review your purchase history, 3) Update the Decanter app, 4) Restore purchases, 5) Reinstall the app, 6) Contact Decanter Support, 7) Report the issue to Apple Support, and 8) Check for app-specific issues or updates from Magazine Direct. These steps should help troubleshoot and resolve the issue with your Decanter subscription.

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Decanter Subscription faltering, how to resolve?

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